Monae Smith Email & Phone Number

• Strive to understand and anticipate patient needs, manage service recovery efforts when needed, and listing management assistance as appropriate, identifies opportunities to improve the patient experience. • Execute excellent customer service and communication skills to over 1000+ patients daily in order to obtain demographic, financial and biographical information to appropriately bill payers. • As per practice protocols and/or measurements: answer phones in a timely manner, manage/handle patient requests and route appropriately, retrieve voicemails in a timely manner, take accurate and thorough messages and route appropriately through EMR. • Responsible for arriving/departing activities of patient at practice and performs point of service activities: collects copays and records accurately, obtains necessary signatures/forms, obtains insurance cards and referrals/authorizations, updates appointment status in EMR, and finalizes all check-out procedures. • Communicates with patients regarding patient flow and wait times – keeps manager aware of potential issues as they arise. • Issues referrals and obtains pre-authorizations for patients as required and as per protocol.• Maintains up to date knowledge of insurance requirements pertinent to patient service and billing procedures: including basic knowledge of all managed care plans and which insurers require a copayment or referral. • Validates patient demographic/insurance information and/or registers new patients into EMR using established protocols • Records receipts accurately to ensure end of day reconciliation; participates in cash reconciliation delineations. • Resolves work queues and/or issues from front-end reports; proactively prioritizes recovery of missing charges. • Orders supplies for the office and generates front-end process reports as requested.

• Execute excellent customer service and communication skills to over 100+ patients daily in order to obtain demographic, financial and biographical information to appropriately bill payers.• Oversee the arrival and/or departure activities of patients within the hospital including handling patient calls, inquiries, appointments, updating patient insurance/billing as well as point of service activities.• Communicate and distribute messages to clinical staff regarding issues between doctors and patients.• Perform clerical responsibilities including scheduling test and follow up appointments, insurance verification, data entry and authorizing requests for prescription refills.

Philadelphia, Pennsylvania

• Demonstrates superior, friendly and efficient customer service to all employees and guest.• Manages $40k + worth of casino chips on active Spanish 21, Roulette, Black Jack, Baccarat and PokerDerivatives.• Responsible for opening games at assigned tables; verify contents with closing list and inspect cards and chipsprior to closing out shifts.

Plymouth Meeting, Pennsylvania

• Interact with approximately 100 customers daily to uphold strong product knowledge and tailoring capabilities; provide personalized product guidance, resolve issues, follow up on purchases and open new accounts.• Implement outstanding customer service techniques while answering inquiries by phone and during customer wait time to ensure orders, questions and transactions are conducted efficiently.• Manage all cash register responsibilities including balancing, handling customer purchases and organizing cash register logs; process over 65 cash, check and credit card transactions daily.• Cross-train all new employees and provide back-up for other cashiers and supervisors when needed.• Consistently stay knowledgeable with company policy and promotions, as well as up to date on events andgeneral information that may aid in 100% quality service for all guest.

Media, Pennsylvania

• Assisted with delivering mail to residences and business establishments along specified routes by walking and/or driving, using a combination of satchels, cars and small trucks.• Dispersed confidential, Federal and priority mail in timely manner; obtained signatures for certified, express, registered and uninsured mail.• Reduced the mail delivery time to 2 neighboring towns by 50% by implementing an efficient delivery system.