Monae Smith Email & Phone Number

• Strive to understand and anticipate patient needs, manage service recovery efforts when needed, and listing management assistance as appropriate, identifies opportunities to improve the patient experience.
• Execute excellent customer service and communication skills to over 1000+ patients daily in order to obtain demographic, financial and biographical information to appropriately bill payers.
• As per practice protocols and/or measurements: answer phones in a timely manner, manage/handle patient requests and route appropriately, retrieve voicemails in a timely manner, take accurate and thorough messages and.
• Responsible for arriving/departing activities of patient at practice and performs point of service activities: collects copays and records accurately, obtains necessary signatures/forms, obtains insurance cards and.
• Communicates with patients regarding patient flow and wait times – keeps manager aware of potential issues as they arise.
• Issues referrals and obtains pre-authorizations for patients as required and as per protocol.

• Execute excellent customer service and communication skills to over 100+ patients daily in order to obtain demographic, financial and biographical information to appropriately bill payers.
• Oversee the arrival and/or departure activities of patients within the hospital including handling patient calls, inquiries, appointments, updating patient insurance/billing as well as point of service activities.
• Communicate and distribute messages to clinical staff regarding issues between doctors and patients.
• Perform clerical responsibilities including scheduling test and follow up appointments, insurance verification, data entry and authorizing requests for prescription refills.

Philadelphia, Pennsylvania

• Demonstrates superior, friendly and efficient customer service to all employees and guest.
• Manages $40k + worth of casino chips on active Spanish 21, Roulette, Black Jack, Baccarat and PokerDerivatives.
• Responsible for opening games at assigned tables; verify contents with closing list and inspect cards and chipsprior to closing out shifts.

Plymouth Meeting, Pennsylvania

• Interact with approximately 100 customers daily to uphold strong product knowledge and tailoring capabilities; provide personalized product guidance, resolve issues, follow up on purchases and open new accounts.
• Implement outstanding customer service techniques while answering inquiries by phone and during customer wait time to ensure orders, questions and transactions are conducted efficiently.
• Manage all cash register responsibilities including balancing, handling customer purchases and organizing cash register logs; process over 65 cash, check and credit card transactions daily.
• Cross-train all new employees and provide back-up for other cashiers and supervisors when needed.
• Consistently stay knowledgeable with company policy and promotions, as well as up to date on events andgeneral information that may aid in 100% quality service for all guest.

Media, Pennsylvania

• Assisted with delivering mail to residences and business establishments along specified routes by walking and/or driving, using a combination of satchels, cars and small trucks.
• Dispersed confidential, Federal and priority mail in timely manner; obtained signatures for certified, express, registered and uninsured mail.
• Reduced the mail delivery time to 2 neighboring towns by 50% by implementing an efficient delivery system.