Monae Watson Email & Phone Number

Longwood, Fl, Us

Direct all aspects of client services operations, including intake, case management, and provision of essential support.Supervise intake personnel and oversee the performance of case management staff to ensure optimal service delivery.Generate comprehensive reports to assess and enhance the effectiveness of client services programs.Conduct regular one-on-one coaching sessions to provide guidance and support for staff development.Address performance issues promptly and implement corrective measures as necessary to maintain quality standards.Administer client services such as distribution of bus passes and weekly stipends to facilitate their transition and support needs.Manage client caseloads as required to ensure personalized attention and effective resolution of their needs.Serve as part of the DE&I committee, designing trainings and company wide celebrations that include educational development.

Teach employability skills to classes of up to 25.Manage Career Development employeesProvide curriculum input and development.Provide rule enforcement and disciplinary action as needed.

Manage 11 staff with oversight for training of all new employeesProvided daily coaching and feedback for Training staff and new employees.Conducted Monitors and Quality checksResponsible for creating Training content monthly and quarterly.Devised individual and group Training plans for 60+ employees per monthPresented Training Materials to executive leadership and groups between 12-20.Devised Training Manuals and Trained new Training Coordinators.Coordinate Training materials for caption servicesCreate and manage all new employee accountsComplete class preparation for bi-weekly Training classesRecruit, Interview, and Hired new employees as well as Supervisors, Trainers, and Managers. Employees were entry level, mid-level, and executive management employees. Data kept in Employee Tracking SystemComplete payroll for Training admin and new hiresInterview and hire new staffWork closely with HR, Recruiting, Floor Operations, and Scheduling departmentsEarned top tier end of year bonuses and reviews 3 years in a row.

Trained 20-30 new employees per month.Conducted presentations of Training materials.Tracked attendance and adherence to schedule.Provided daily sit behind coaching.Conducted daily monitors and performance assessments.Was promoted to Training Coordinator in less than 6 months.

Supervised 20-25 caption assistants.Provide daily coaching and feedback.Conducted daily monitors and monthly quality assessments.Tracked attendance and adherence to schedule.Was promoted to Trainer in less than 3 months.

Supervised 7 staffCoordinated Home Visits for parents with kids 0-5Managed 85-90 familiesRecruited, Interviewed, and Hired Social Workers, Counselors, and ManagersTrained all new incoming employeesConducted Manager Trainings once per monthCoordinated services to assist with food, bills, and employmentWorked with ASL interpreters and deaf/hard of hearing familiesWorked closely with Department of Children and FamiliesWorked with youth in at-risk families

Master'S, Counseling

Master'S Degree, Clinical Mental Health Counseling

Bachelor'S Degree, Psychology

Psychology

Activities and Societies: Dean's List, National Honor's Society