Monaem Jouini Email & Phone Number

Sweden

Sweden

*) End User Support*) Participate and lead in IS/IT improvement projects, mainly related to network and infrastructure architecture*) Technical configuration and setup of dekstops, laptops, mobiles, tablets, devices, servers and network devices support*) PO & invoice approval rights according to existing approval hierarchy.*) Server Management*) LAN / WAN Management*) SAN & Virtualization*) Daily Operation & Monitoring*) Technical project work*) Sharepoint Coordinator

Aneby, Jönköping County, Sweden

Installing and configuring computer hardware, software, systems, networks, printers and scanners.Respond to queries either in person or over the phone.Providing technical support locally and to other sites across Europe for incoming queries and issues related to computer systems, software, and hardware.Troubleshoot and resolve issues with software or hardware.Administering and monitoring SCCM.Installing, configuring, and managing vSphere products.Support the EU/IT infrastructure on ongoing projects to meet the deadline.

Provided technical assistance to costumers on inbound telephone tech support calls.Used remote access to perform troubleshooting when needed.Assisted customers with anti-virus and windows program update.Handling virtualized engine such as Active Directory.Installation and configuration of routers and switchers.Installation of WLAN access points.Implementation of the local area network (connection through wires).Recording data in tapes and retrieve when needed for the production.Installation and maintenance of printers such as Ricoh, HP laser.Handling IT asset management.Using ticketing system for solving incidents such as IET solutions/unITe

Technician traineeship within CERT, handling the approval of Telecommunications terminal equipment and radio terminal equipment.

Worker trainee-ship within TT at CCL sector (Lines Building Center), including visits onsite to well understand the hierarchy of a telephone network. Also troubleshoot telephone network related issues.

Review the customer’s orders for cables and forward it to machines.Fasten the production of special cables to be delivered on time. Playing the role between cables production and cables assembly area to make sure all required cables are ready for modules.Control of all incoming and outgoing cables by scanning their barcodes in order to change their status in the system.

Applied Cloud Computing And Big Data, Computer Systems Networking And Telecommunications, Godkänd

Senior Technician In Telecommunications, Computer Systems, Networking And Telecommunication Systems, Very Well

Activities and Societies: CERT, TTStudied at STIC department (Science and Technology of Information and Communication) and specialized.