Community Administrative Ambassador/ Leasing Ambassador at Glen Oaks Apartments in Greenbelt, Maryland.- Utilize CRM software proficiently to foster relationships with both prospective and current residents effectively.- Implement diverse communication strategies using online advertising platforms to engage residents regularly.- Collaborate in organizing resident events aimed at enhancing community morale.- Initiate, execute, and finalize projects promptly and accurately.- Ensure timely and satisfactory resolution of maintenance requests, including overseeing contract work and ensuring repairs meet quality standards.- Curate and maintain the Glen Oaks community board to enhance engagement and diversify marketing approaches for attracting new prospects.- Stay updated on Fair Housing Regulations to provide efficient and compliant resident support.- Actively participate as a member of LIVEbe Communities’ Diversity, Equity, & Inclusion (DEI) Committee.- Contribute to the development and implementation of strategies for educating all LIVEbe property employees on DEI practices.- Building relationships with local businesses, vendors, and community organizations- Promoting available units, conducting tours, and closing leases.- Negotiating lease terms, rental rates, and incentives.- Analyzing market trends, conducting competitive analysis, and identifying potential opportunities to increase sales.

- Efficiently processed deposits, including checks and cash, while ensuring accuracy through validation of deposit slips.- Facilitated cash withdrawals for customers in a timely manner.- Accepted payments for bills, loans, and mortgages, providing assistance and resolving account-related inquiries for customers.- Responded to customer queries and provided support for account-related issues to ensure a positive customer experience.- Conducted daily reconciliation to balance checks and cash, maintaining accuracy and integrity in financial transactions.

- Implemented strategic product placement tactics to enhance engagement and drive sales conversion within the Seasonal department.- Collaborated closely with upper management to ensure the accurate completion of projects and adherence to project deadlines.- Leveraged merchandising expertise to effectively address and resolve departmental challenges as they arose.- Contributed to the training of new associates joining the Seasonal department, ensuring their smooth integration into the team.- Spearheaded operational enhancements to optimize productivity and streamline processes within the department.- Upheld precise inventory management practices, meeting shrinkage targets by utilizing inventory level reporting tools and established procedures.

- Cultivated customer loyalty, resulting in increased customer retention rates.- Demonstrated versatility by undergoing cross-training in multiple departments, ensuring comprehensive support for customers.- Exhibited leadership qualities by educating and mentoring new team members, thereby enhancing group performance and fostering high levels of customer satisfaction.

- Provided comprehensive administrative support, including file coordination and the creation of polished professional documents.- Offered adept clerical assistance to various internal staff members and management, efficiently managing a diverse array of routine and specialized tasks.