• Exceeded expectation in a fast-paced remote work environment, excelling in delivering technical support for both BT and EE contracts in the UK.• Resolved a diverse array of inbound technical issues encompassing broadband, landline, TV, apps, hardware, and user account concerns through phone, email, and instant messaging.• Interacted empathetically with customers while resolving issues, fostering a sense of understanding and reassurance. Connected with customers on a personal level, enhancing their overall experience.• Maintained low average handling times while achieving high First Call Resolution (FCR) and Net Promoter Score (NPS) scores, reflecting a commitment to efficiency and customer satisfaction.• Additionally, played a key role in training new hires and mentoring existing team members, contributing to the development and success of the team.

• Effectively collaborated with businesses to understand their specific website needs and provided tailored B2B solutions.• Formulated comprehensive strategies for project launches, emphasizing thorough planning and execution to ensure success.• Performed full-stack web development, designing both front-end and back-end systems to meet client requirements.• Expertly utilized powerful CMS platforms such as WordPress, Magento, and Shopify, along with implementing custom payment gateways and plugins to enhance functionality.• Collaborated closely with clients to create visually appealing and user-friendly website themes, aligning with their business goals and objectives.

• Proficiently organized and maintained the warehouse environment using an electric pallet stacker, ensuring efficient workflow.• Managed the unloading of deliveries and meticulously tracked inventory through delivery run sheets, demonstrating strong attention to detail.• Operated hand-held pallet trucks and roll-cages to handle back stock, contributing to a smooth logistics process.• Maintained effective communication by reporting task completion to shift managers, ensuring accountability within the team.• Provided exceptional customer service by greeting and engaging with customers while efficiently scanning their products through the checkout.• Demonstrated quick mental arithmetic skills during each transaction, accurately calculating change for customers, enhancing the overall checkout experience.

• Managed incoming phone calls and promptly responded to emails from both students and tutors.• Processed payments from students and updated the student databases with accurate information, ensuring data integrity and security.• Utilized the Microsoft Office Suite daily for various tasks, including word processing, spreadsheet management, and presentation creation.• Designed and maintained custom databases and spreadsheets tailored to the office's daily operational needs, optimizing efficiency and organization.