Mrunal Gupte Email & Phone Number

Assess, monitor, analyze and maintain historical data for the daily operational reports including load factor summary, and other ad-hoc reports to support senior leadership in determining competitive factors that impact revenue gain to the company.Research, analyze and test improvements and enhancements to the current computer reservations systems ( Sabre)Responsible for resolving operational issues as well as providing continuous support to the agents (reservations and airport) using the Sabre reservations system. Responsible for maintaining the integrity and implement all weekly schedule changes ( host flights as well as code-share)Responsible for building and maintaining the changes on seat maps Responsible to maintain and update code-share, ticketing, schedule changes and other ACS tables in the reservation system required for daily operations.Support building, monitoring and maintaining the employee sign-ins to the reservation system. Supported, evaluated, and tested, in the development and implementation of the award winning "Signature Seat Program" resulting in additional revenue to Midwest Airlines.

Co-developed tool kits for first line of contact agents that enabled resolving issues regarding customer dissatisfaction and helped in productivity and customer retentionCo-developed procedures which permitted real time assessment on the status of all organizational initiatives, goals and objectives for the organization. The tools help create real time visibility to departmental and individual initiatives and also recognize employees that provided superior service to customers

First Line of contact for selling and servicing customers to insure successful closure in sale utilizing a computerized reservations system.Experience in issuing tickets, administering ticket exchanges, creating and issuing prepaid tickets, gift certificates and ticketing group bookings.Instrumental in developing the International Desk:Making reservations, pricing and ticketing customers on our international code-share partner "Virgin Atlantic "airlines.Lead desk agent in successfully resolving reservation issues with customers that other reservation agents were confronted with

Participated in the UWM alumni , senior care reading program

Responsible for work flow of the department's daily activities that included transcription , coordination, distribution of the patients medical records for physicians, JCAH ( Joint Commission of Accreditation of Hospitals), lawyers, police and Insurance companies. Assisted in the development and implementation of a computerized medical records system at Hartford HospitalImplemented strategies that created a "learning based "organization where the Medical records employees were trained and educated on the new computerized "Medical records system."

Served as travel consultant and coordinator to customers-Assisting in airline reservations and ticketing - domestic as well as international travel.booking cruisescoordinating the reservations of prepackaged Holiday vacations-assisting in Hotel as well as car rental bookings

Served as reservations agent for selling Funaway Holiday travel packages to travel agents.

Assisted and directed passengers with passport and Visa requirementsIssued international tickets on Air India

Mba, Marketing/Program Management, 3.77

Activities and Societies:  Member of the Board of Directors of Schauer Arts and Activity Center, Hartford, Wisconsin  Chairperson.

Mba, Management

Education record

Elected to the Board of

Bsc, Nutrition And Dietetics

Accomplishments:

Mha, Health Administration