• Responsible for planning, allocating and managing resources to implement and operate electoral information systems; including contracting, monitoring & evaluation of outsourced components (development, hosting,...) as well as management of in-house human resources and alignment with other involved formal entities for operations, training and support• Responsible for Implementing, Operating & Enhancing systems to accommodate changing requirements and processes for all elections &… Show more • Responsible for planning, allocating and managing resources to implement and operate electoral information systems; including contracting, monitoring & evaluation of outsourced components (development, hosting,...) as well as management of in-house human resources and alignment with other involved formal entities for operations, training and support• Responsible for Implementing, Operating & Enhancing systems to accommodate changing requirements and processes for all elections & referenda• Responsible for official Egyptian elections portal operations, stability and content publishing• Overseeing outsourced management of NEA's social media presence Show less

1. Sr. Project Manager for the Egyptian e-Government Portal (BAWABA) www.egypt.gov.eg: • Managing team of 2 employees for project execution, operation and content management • Supervision of all tasks in previous capacity2. Sr. Project Manager for the Elections’ Portal and Electoral Processes Systems • 2015 House of Representatives Election (HoR)

Drafting portal guidelines and managing periodic assessment, benchmarking and enhancement according to international standards besides day-to-day operation of the portal.Other Tasks & Projects in tenure:Co-managing e-Government related international cooperation projects with the Korean International Cooperation Agency (KOICA) and National IT Promotion Agency (NIPA) of South Korea. Namely:- The Egyptian e-Government Master Plan (2015-2020)- Feasibility Study for Implementing… Show more Drafting portal guidelines and managing periodic assessment, benchmarking and enhancement according to international standards besides day-to-day operation of the portal.Other Tasks & Projects in tenure:Co-managing e-Government related international cooperation projects with the Korean International Cooperation Agency (KOICA) and National IT Promotion Agency (NIPA) of South Korea. Namely:- The Egyptian e-Government Master Plan (2015-2020)- Feasibility Study for Implementing an Egyptian Unified Government Data CenterManagement involved preparing documents and arranging interviews, surveys and workshops to facilitate the collection of information by our Korean counterparts. Show less

Creating & Editing Bawaba content;Communicating with PMs;Creating & maintaining processes for publishing,upgrading & maintaining services;Participate in building & implementing short-term plan for Bawaba's presence on social media;Generating Reports as well as primary analysis for plan adjustment.

Creating & Editing Bawaba content including the roles of tracking and reporting services availability and communicating with respective team members for publishing. Duties also included creating & maintaining processes for publishing and maintaining all types of content as well as building & implementing Bawaba social media presence short-term plan.

Product Development; managing the process from concept approval for new products and services - including product description, packaging and pricing - up to approval and launch.Product Management; monitoring product performance & KPIs.Experience in project management of IT automation and system implementation for products

Validating and maintaining Customer Service Level Agreement (SLA); Maintaining customer satisfaction and follow up on availability and steadiness of services delivered to VIP customers; Securing customer satisfaction through awareness and ongoing development of work process with the different operation units.Special Projects:Worked on combined 2009 budget and business plan for 3 ISPs during the Etisalat M/A, including preparation of financial statementsDrafted technical… Show more Validating and maintaining Customer Service Level Agreement (SLA); Maintaining customer satisfaction and follow up on availability and steadiness of services delivered to VIP customers; Securing customer satisfaction through awareness and ongoing development of work process with the different operation units.Special Projects:Worked on combined 2009 budget and business plan for 3 ISPs during the Etisalat M/A, including preparation of financial statementsDrafted technical description documents for Internet Service Operation and Provisioning Show less

Second level support for internet and connectivity customers and follow-up leading up to customer satisfaction. Handled key accounts from the banking sector.