Monwilla (Mona) Ingram Email & Phone Number

Atlanta, Ga, Us

Atlanta, Ga, Us

Internal subject-matter expert and lead authority for creating and executing successful live, hybrid and virtual events and experiences across SOM; utilize online event platforms, i.e. Zoom MeetingsWork closely with senior leadership in SOM and various cross-functional teams throughout university including President’s Office, University Events, COVID Response Team and Marketing/Communications Supervise space reservations, during the pandemic, to ensure programs in compliance with university and SOM guidelines; orchestrated college’s first car parade for 50+ PA graduatesCreatively envision best practices and approaches for future event programs; continually improve new processes, standards and policiesManage the departmental budget, adherence to purchasing policies, and monthly purchase card reconciliationLead collaboration with Campus Services, Technology, Marketing and Communications to ensure high quality of service, hospitality, and attention to detailExcel in developing best practices with the Creative Team (Web Developer, Marketing, Communications and Events) to establish integrated marketing, communications plan for eventsDevelops and implements risk management plan for events with a specific focus on updates and adjustments for COVID-19 protocols and procedure; Created SOM COVID-19 Safety Policy and safe event floor plansProduced SOM first virtual commencements ceremonies (within two months in role) for MD, PA and PT programs with live interviews, videos and gift distribution; partner with Scheduling, Technology, Marketing/Communications and external Videographer to ensure a first-class productionManage PPE inventory and distribution for MD, PA, PT, MI, AA programs for 300+ students; established efficient drop-off system to offer first-class service to program partnersNominated for Logistics Committee Chair of first SOM Diversity Week with team of 6; brought forth idea of concluding event of Street Festival

Atlanta, Ga, Us

Act as Project Manager, collaborating with Technology and Facilities to coordinate event logistics to ensure all elements delivered on time and on budget; Manage and reconcile event budgets Build and mange relationships and serve as liaison to university offices and off-site vendors/partners; natural collaborator who knows how to drive decision makingTrack record of building, positive relationships with people and teams across a broad, diverse organization Lead, coach and motivate Event Team to target customer needs to ensure happy clients, increase event knowledge and troubleshoot potential challenges/conflicts; achieved 98% Customer Satisfaction SurveyDevelop and implement Event Management strategy aligned with center’s goals to enhance customer experience for students, staff, faculty and external clients; produced Event SOPs Handle online registration, facility coordination and meeting logistics for all events from 10 to 400 meeting attendees in a fast-pace center; successful execution of 500+ events Develop content for collateral (Facilities Guidelines, Event Space Capacity Sheet, Local Restaurant List); plan and manage the capture and distribution of content for RCB Intranet with Marketing ManagerManage human resources activities including creating/modifying position descriptions, performance appraisals, hiring staff, training, conflict resolution and administering policies and proceduresNegotiate terms, executes and administers multiple contracts with facilities vendors for services, in accordance with budget and University policies and procedures; build, manage and grow strategic partnerships

Atlanta, Ga, Us

Advance project management skills to plan, implement and publicize 25+ successful career fairs to raise visibility of division. This includes event development, planning, design, vendor negotiations, site selections, budgeting, logistics, and timeline tracking. Lead a team of 15 volunteer and student assistants to carry out event logistics. Assist in event planning support to student organizations and division departments. Anticipate potential areas of concern and address, creative problem-solving and flexibility to work in a changing environment. Prepares and submits event expenses, invoices, and works with Business Manager to ensure payment is received for each event. Collaborate with Marketing Specialist and Technology/Communications Coordinator on developing marketing collateral and website event updates. Direct caterers, facilities, vendors and other support service staff to ensure high quality event management. Work within a team environment to support colleagues with their events or projects. Exhibit a proactive, positive client focus, and demonstrate a dedicated sense of eagerness in serving the interests of the division. Assist with other special events as needed. Specific Results:Serves as a key point person for consultation and expertise to division on event planning and management Maintains weekly and annual event calendar within the division and provides updates on upcoming events to website administrator; created a weekly template convenient to teamAssist in planning the inaugural TEDx, division of TED Talks, event at universityDeveloped a Career Fair Checklist to utilize in pre-planning meetings with event leadsAnalyze data from student/alumni and recruiter surveys and offer recommendations to team leads for improvements to future events

Detail-oriented Assistant to one of Atlanta’s leading events consultants, Janice Blackmon. Supervise event operations ensuring that events are seamless productions, as well as catering to the client’s requests. Work exclusively with vendors to create occasions that are memorable, generating repeat and referral business collaborations. Specific Results:Serve as liaison between the client and third party vendors, to guarantee a successful event, and establishing future partnershipsProficient in developing and maintaining clients, negotiating with third party vendors, service providers, hotel contacts, venue directors, and industry professionals Manage the arrival, set-up, and removal of vendor equipment, including floral arrangements, catering utensils, event rentals (chairs, tables, cloths, etc.), photography tools, and entertainment

Bethesda , Md, Us

Create first-class luxury event experienceIncreased repeat business by maintaining strong client relationships through personal attention, quality service and consistency to provide a successful eventDesigned and created theme events including décor, custom menus and entertainment for children’s afternoon tea, formal galas, wine tastings, corporate and social events; effectively upsold products and services by up to 150% in 2012Met with sponsors and organizing committees to plan the scope and format of events; established and maintained budgets; reviewed administrative procedures

Provide high-end service to the discerning business and leisure travelerOversee daily operation of the five-room “green” luxury inn including: guest relations, check-in/check-out procedures, reservations, breakfast menu planning/preparation, site visits, concierge, staff supervision, marketing and sales Exceed guest expectations by providing memorable experiences while maximizing the financial performance of the innOrganize and implement community events to build awareness and develop new leads, i.e. First Annual Easter Egg Hunt

Handled event logistics for nation’s largest free jazz festival Consulted and worked closely with staff to organize and execute music festival in Historic Grant Park attended by 50,000 people including Mayor Initiated and conducted research on a sustainable festival; resulted in winning the “Greener Festival Award”Developed and supervised all facets of off-site parking project; established first shuttle service in festival’s historyManaged relationships with key vendors and sponsors; recruited moving company to become sponsor and saved $1,000

Lake Buena Vista, Florida, Us

Deliver magical experiences for clients at Disney's first resort Audited room blocks for accuracy and coordinated event logistics of meetings, conferences and events in resort, theme parks and Downtown DisneyPartnered with Banquets, Disney Event Group, Disney Institute, Front Desk, Group Reservations, Presentation Audio Visual Services and Theme Park Operations to ensure a successful eventMaintained monthly food and beverage forecasts, monitored division budget and developed action plans to drive revenue Generated annual food and beverage revenue of $520,000 – 144% above goal; received Top Producer honor (2007)

Lake Buena Vista, Florida, Us

Managed room sales for the Leisure Group market at Disney's 17 resorts (27,000 rooms)Demonstrated ability to effectively manage relationships and expand sales through excellent service Established and maintained alliances with key partners to ensure effective performance in Lead Management, Function Control, Catering/Convention Services and Disney Event GroupRepresented division at quarterly travel agent trade shows, coordinated by Travel Industry Marketing, to promote leisure group services and assist agents in growing their businessMet and exceeded Second Quarter hotel room goals by 101% (2006)

Promoted to increase sales and build client relationshipsDeveloped proposals, conducted site visits, presentations and entertained prospective clients to maximize sales Negotiated contract details including menu price and room rentalManaged vendor relationships with florist, photographer and entertainmentParticipated in promotional events, industry meetings, trade shows and expositions; such as, Agenda New York ExpoGenerated annual catering sales in excess of $875,000; received Golden Circle Award (2002)

Planned, coordinated and supervised staff to execute meetings, conferences and special events for up to 150 guests.Planned, coordinated and supervised staff of 20 to execute meetings, conferences and special events Collaborated daily with hotel departments in Audio-Visual, Bellstand, Concierge, Event Services, Front Desk, Housekeeping and Package Room to achieve total guest satisfactionHandled conflict resolution with efficiency through extensive communication with operating divisionsEstablished loyal client base through high-level service, attention to detail, product knowledge and follow-up procedures

Selected by the Dean to conduct preliminary research on an emerging market, the female business traveler, funded by Wyndham Hotels and ResortsDesigned and conducted a market research study to determine the needs and concerns of women business travelers, including products, services and promotionsAnalyzed and interpreted this qualitative information to identify key issues relating to women and travel; such as, security, special programs, personal service and healthy eating habitsCo-authored research proposal, "The Changing Nature of Female Business Travelers”, for an extensive quantitative study

Assisted in positioning South Carolina as the premier destination for visitors and tourists.Assisted in positioning South Carolina as the premier destination for visitors and touristsConducted extensive market research, designed, edited and distributed 1,000 surveys for the 1998 - 1999 South Carolina Meeting Planners GuideManaged compilation, evaluation and input of surveys into the Meeting Planners Guide databaseCommunicated with convention and visitors bureau executives to write editorials for the guideMaintained tour group tracking reports for 10 welcome centers to generate sales leads Composed and edited business correspondences for marketing department

Ba, Business Administration/Finance

Ms, Tourism Administration/Marketing

Education record

Education record