Mona Karam Email & Phone Number

New Cairo City, Cairo Governorate, Eg

Cairo Governorate, Egypt

Spearhead end-to-end functions for 12 branches and liaise between head office and groups concerning HR, logistic, SOP, finance, IT, and permanent supervision. Lead all facets of operational risk, compliance, quality, HR, logistical and accounting control issues within group. Interface with staff and co-workers regarding special needs and requests as well as draft professional business memos, letters and marketing copy to support business objectives and growth. Collaborate with organizational leaders to address bank issues and elevate client satisfaction.. Deputed by the Region for an internal mission to train and inform staff about banking procedures and audit and control issues.• Deputed by bank for an internal audit mission for eight months for special items and to train employees on new procedures for exceptional performance and leadership skills.• Generated audit reports comprising evaluation of internal control systems and recommended new methods to improve internal controls and operating efficiency.• Managed reports and advised executive leaders in decision-making processes; supported business goals and improved productivity through marketing and customer relationships.• Devised solutions to resolve business-critical challenges and trained new employees on procedures, bank policies and performance standards to boost performance.

Cairo Governorate, Egypt

Strategized and coordinated business activities of operations unit of branch to ensure efficient and effective services delivered to customers in several operating areas: cash and foreign exchange/ teller/ operations and branch accounting. Established productive and professional customer relationships to ensure loyalty and repeat business. Conducted audits for financial services clients, including banks and asset management companies. Managed various accounting transactions to minimise errors and supported bank clients regarding compliance needs.• Produced excellent audit report in terms of all operation and cash department and branch compliance control, along with great relationships with team and customers.

Cairo Governorate, Egypt

Fostered healthy relationships with company’s CEO and researched industry competitors and compiled detailedanalysis data. Developed strategies to grow and expand sales of services to existing customer. Analysed clients' financial situations to devise strategic financial planning solutions. Interfaced with clients to generate new business and negotiate contracts.• Created and implemented marketing strategies to drive 25% growth of customer base and branch deposits in 3-month period. • Augmented branch revenue by 70% over a six-month period.• Received regional branch recognition award for sales increase.

Cairo Governorate, Egypt

Cairo Governorate, Egypt

Cairo Governorate, Egypt

Selling products for individuals and companies in UK, US and Canada over the phone. Has monthly target to achieve. Responsible to keep good relationship with customers and after sale service inorder to satisfy customers. Used to be top achiever.

Egypt

Bachelor Of Business Administration (B.B.A.), International Business

Bachelor'S Degree, Business Administration And Management, General, A