Mikhail Monakhov Email & Phone Number

Dubai, Ae

Dubai, United Arab Emirates

𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬:• Consistently exceeded sales targets, often achieving twice the expected figures• Maintained occupancy levels above 85% through effective pricing and market research• Enhanced sales team performance significantly post-training• Successfully turned unsatisfied clients into satisfied ones, increasing return and referral rates𝐊𝐞𝐲 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬:• 𝐒𝐚𝐥𝐞𝐬 & 𝐑𝐞𝐬𝐞𝐫𝐯𝐚𝐭𝐢𝐨𝐧𝐬 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭: Oversaw all sales and reservation departments, handling all hotel channel manager operations• 𝐂𝐑𝐌 & 𝐃𝐚𝐭𝐚𝐛𝐚𝐬𝐞 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭: Improved our CRM system and built a comprehensive client database• 𝐓𝐞𝐚𝐦 𝐋𝐞𝐚𝐝𝐞𝐫𝐬𝐡𝐢𝐩 & 𝐓𝐫𝐚𝐢𝐧𝐢𝐧𝐠: Educated the sales team on CRM usage, effective client communication, and sales techniques• 𝐌𝐚𝐫𝐤𝐞𝐭𝐢𝐧𝐠 & 𝐏𝐥𝐚𝐭𝐟𝐨𝐫𝐦 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭: Worked with the marketing team and managed listings on platforms like Booking.com, Airbnb, Expedia, Agoda, Property Finder, Bayut, Dubizzle• 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐑𝐞𝐥𝐚𝐭𝐢𝐨𝐧𝐬: Addressed and resolved customer complaints, working closely with cross-functional teams to ensure seamless service• 𝐂𝐨𝐧𝐭𝐫𝐚𝐜𝐭𝐮𝐚𝐥 & 𝐀𝐝𝐦𝐢𝐧𝐢𝐬𝐭𝐫𝐚𝐭𝐢𝐯𝐞 𝐃𝐮𝐭𝐢𝐞𝐬: Managed all aspects of contracts and invoices, ensuring detailed records and compliance

Dubai, United Arab Emirates

• Identified customer needs and interests in dance lessons• Participated in negotiations with clients and the sales manager to finalize program enrollments• Sold dance class units to both new and existing clients, focusing on meeting their needs as a sales assistant• Actively marketed and promoted various dance events to clients• Provided exceptional customer service to ensure client satisfaction• Built strong relationships with clients, resulting in repeat sales and increased customer loyalty• Sold over 400 units of dance classes, generating more than 250,000 dirhams in revenue• Tripled the number of permanent students through effective sales and customer service efforts

Moscow, Russia

• Conducted comprehensive financial analysis, due diligence, and market research for M&A deals• Analyzed accounting and management reports to assess financial performance, identify potential risks and opportunities, and support decision-making•Prepared financial models and valuation analyses to provide insights and guidance for clients•Actively participated in client meetings, presentations, and negotiations, leveraging financial expertise and insights•Cultivated strong relationships with clients, consistently delivering exceptional customer service•Demonstrated effective communication and negotiation skills through direct interaction with clients and senior team members•Successfully completed 8 projects across diverse industries, including retail, IT, medicine, and education