Monale Mbere Email & Phone Number

I am a dynamic, results-oriented Customer Support & Sales Specialist with over 8 years of experience mastering the art of client acquisition, retention, and sales strategy. My journey is marked by a consistent drive to surpass expectations, fueled by a rare blend of strategic insight, exceptional communication skills, and deep market knowledge. With a focus on understanding customer needs and delivering personalized solutions, I have consistently built lasting relationships that not only ensure customer satisfaction but also unlock new growth opportunities.From my early roles in Nigeria, I began shaping my expertise by resolving complex client inquiries and driving operational efficiencies, leading to significant improvements in customer response times and retention rates. At Milton & Cross Commercial, I demonstrated my ability to execute exceptional order fulfillment and upsell products, achieving impressive retention and sales growth.My journey continued with significant achievements at CAFIA NT Resources Limited, where I worked to resolve high-priority technical issues and optimized customer support systems, reducing resolution times and empowering clients through self-service tools. This laid the foundation for my transition into more strategic roles, where my ability to manage large portfolios, identify sales opportunities, and foster cross-functional collaboration became key assets.At Seldon, I managed a diverse client base across industries, achieving a remarkable 98% satisfaction rate, boosting revenue through upselling, and identifying key growth opportunities. My success continued at Young AS, where I thrived in a remote environment, building a loyal customer base and consistently enhancing service delivery. Now, as a Sales Specialist at Wellnite, my contributions have led to a 20% increase in client acquisition and a 95% retention rate, marking me as a true leader in driving both customer success and business growth.Known for my adaptability and mastery of CRM systems like Salesforce and HubSpot, I continuously leverage my skills to stay ahead of industry trends, providing tailored solutions that resonate with clients. Whether managing a client portfolio or collaborating across teams, my expertise in sales strategy, customer service excellence, and market analysis positions me as a master of my craft—an invaluable asset to any organization.

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  University Of Port Harcourt

  Environmental Biology