Monalisa Mishra Email and Phone Number
Monalisa Mishra work email
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Monalisa Mishra personal email
I have recently taken the opportunity to work as an MS Consultant with Sprinklr - the one platform that can support all customer-facing functions for enterprises. It is a Unified CXM Platform.Prior to this, I have been working with the leader in the CEM industry - Medallia and have more than 5 years of experience working on CEM best practices with clients across the globe and from different verticals.I have experience working on both implementation and servicing projects. In terms of contributing towards the organization, I had enrolled in mentoring the offshore and India team, interviewing candidates and training the new hires on the Medallia product.
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Cx Program ManagerThe Canadian Automobile AssociationIndia -
Cx Program ManagerThe Canadian Automobile Association Sep 2024 - Present -
Senior Functional ConsultantThe Canadian Automobile Association Mar 2022 - Present
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Ms ConsultantSprinklr Aug 2021 - Mar 2022Bengaluru, Karnataka, India- Managing and optimising configuration of on boarded Sprinklr clients, to ensure their continued success with the Sprinklr platform.- Identifying platform gaps, and optimization opportunities; designing and configuring the appropriate solution, so that client expectations regarding platform use cases and functionality are fulfilled.- Ensure that all client users are trained, educated, and up to date on platform use, best practices, and functionality.- Creating project documentation for clients and internal team that helped in streamlining the process and owners. Helping to create a strong relationship with the client team.- Assisting the Sales and Success Teams in providing insight to client health, and working to win new business and/or grow existing accounts.- Supporting our Services Directors to ensure optimal client service as it relates to platform performance, functionality, enhancements, and configuration. -
Lead Business AnalystEtech Global Services Jan 2019 - Aug 2021Responsibilities/Activities- Managing interactions with various stakeholders – business users, change team, project manager,development/implementation team.- Interviewing business units, stakeholders and technical leaders to gather and clarify business requirements and creating document specification in the form of use-cases/user stories/state and activity diagrams.- Working on the full end-to-end Project Implementation Life-Cycle: workshops, solution design, projectplanning, system configuration, implementation/configuration, UAT, Go-live, Post-launch support.- Acting as a bridge between business and technical teams to shape the technology solution.- Identifying and encouraging areas of growth and improvement within the team and implementing theprocesses to create a successful project story.- Mentoring Partner/Offshore teams from UK, Bulgaria and India, about the new features of Medalliaproduct.- Involved in the recruitment and training the Etech new hired batches on Medallia product -
Senior Business AnalystEtech Global Services Jan 2018 - Dec 2018Gandhi Nagar, Gujarat, India
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Business AnalystEtech Global Services Oct 2015 - Jan 2018Gandhinagar, Gujarat
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Quality AnalystEtech Global Services Jun 2015 - Sep 2015As a quality analyst, I ensured the high quality of the customer-care call for the Tech-style Shopping Group. The fashion stylists calls were analyzed per the company’s guideline and customer satisfaction. It also included training the fashion stylists’ for better approaches to handle customers.
Monalisa Mishra Skills
Monalisa Mishra Education Details
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U.V. Patel College Of Engineering8.16 Cgpa
Frequently Asked Questions about Monalisa Mishra
What company does Monalisa Mishra work for?
Monalisa Mishra works for The Canadian Automobile Association
What is Monalisa Mishra's role at the current company?
Monalisa Mishra's current role is CX Program Manager.
What is Monalisa Mishra's email address?
Monalisa Mishra's email address is mo****@****hgs.com
What schools did Monalisa Mishra attend?
Monalisa Mishra attended U.v. Patel College Of Engineering, Kendriya Vidyalaya, Kendriya Vidyalaya.
What are some of Monalisa Mishra's interests?
Monalisa Mishra has interest in Children, Research Over New Technologies, Travelling, Education, Environment, Science And Technology, Music, Digital Photography, Arts And Culture, Animal Welfare.
What skills is Monalisa Mishra known for?
Monalisa Mishra has skills like Microsoft Word, C++, Microsoft Office, Java, English, Research, C, Powerpoint, Microsoft Excel, Html, Matlab, Windows.
Who are Monalisa Mishra's colleagues?
Monalisa Mishra's colleagues are Ryley Jones, Gordon Macdonald, Tracy Palmer, Michael Feener, Kyle K, Melodie Leech, Melissa Churchill.
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Monalisa Mishra
Icici - Crfg Group | Director Of Marketing & Creatives, Tedxgim | Pgdm'24, Gim | B.Com(H), DuMarmagao -
Monalisa Mishra
Scrum Master And Mainframe Developer @ Tata Consultancy Services | Agile MethodologiesThane
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