Monali Ghumre Email & Phone Number

Mumbai, Maharashtra, India

• Application Management: Monitoring application performance and coordinating with vendors to ensure smooth operation and timely issue resolution.• Vendor Management: Serving as a liaison between vendors and stakeholders, coordinating support activities, and ensuring vendor deliverables align with stakeholder requirements.• Client Management: Facilitating communication with stakeholders, gathering and implementing Business Requirement Documents (BRDs), and providing training on application usage.• Performance Improvement: Continuously analyzing and enhancing application performance to meet stakeholder needs and improve user experience.• Issue Resolution: Troubleshooting software errors and bugs daily, providing second and third-level support to stakeholders, and conducting Root Cause Analysis (RCA) in collaboration with vendors.• Documentation: Maintaining and updating documentation processes, including BRDs, support procedures, and schedule plans, to ensure transparency and facilitate efficient project management.• Schedule Planning: Developing, maintaining, and updating schedule plans for organizational projects, ensuring alignment with business objectives and stakeholder expectations.• Technical Support: Offering technical assistance to stakeholders and business users, addressing their queries, and providing guidance on application usage and troubleshooting.• Leveraging Prince2 certification and expertise in People, Client, and Vendor management, seamless coordination between stakeholders, vendors, and project teams is ensured, ultimately driving successful application management and support initiatives.

• Acquired comprehensive expertise in data entry, analysis, and reporting.• Thrived in high-pressure environments, delivering results efficiently.• Demonstrated problem-solving abilities by identifying issues, analysing information, and offering effective solutions.• Managed approval and distribution of receipts to customers.• Utilied ERP, Excel, and Word to generate post-sales documents for customers.• Drafted agreements for customers and ensured their accuracy.• Conducted thorough document verification for approval processing.• Adapted to flexible work schedules, including nights, weekends, and holidays.• Developed strong leadership capabilities by overseeing projects from inception to completion.• Employed effective time management strategies to meet stringent deadlines.

• Oversaw the planning and implementation of CRM strategies across the organisation, aimed at retaining existing customers, fostering brand loyalty, and expanding the company's brand presence.• Managed the distribution of welcome emails upon customer apartment bookings, as well as emails concerning Sales and Development Reports (SDR) and Letters of Intent (LOI) through the Document Management System (DMS).• Ensured accurate segmentation of the customer database for targeted marketing initiatives.• Collaborated with various departments to ensure seamless alignment of the CRM strategy with all aspects of the business.• Facilitated account clearance processes for existing customers using SAP and Excel, enabling them to take possession of their assets.• Generated post-sales documents for customers, maintaining comprehensive records of their transactions.

• Responsible for providing effective solutions to customer queries and concerns.• Assisted clients with account closure procedures and addressed their inquiries.• Managed inbound calls, resolving customer issues related to their accounts.• Conducted outbound calls to educate customers about available privileges and provide updates on their mutual funds.• Supervised day-to-day operations to ensure performance, quality, and service standards were met, enhancing employee performance and job satisfaction to promote retention and engagement.• Implemented and monitored quality programs to ensure timely compliance with regulations.• Developed comprehensive plans based on organisational objectives, utilising data and analytics to drive business enhancements.• Introduced quality assurance practices across all phases of development to ensure the delivery of high-quality systems that exceeded customer expectations.• Maintained professionalism and composure when handling difficult customer interactions.• Planned, executed, tested, and deployed system life cycle methodologies to deliver superior systems and services.• Conducted performance evaluations and provided constructive feedback to enhance employee skills and capabilities.

Nallasopara

• Educated students in Information Technology, delivering engaging lectures, tutorials, workshops, and seminars.• Developed comprehensive curricula and course materials adaptable across multiple platforms.• Collaborated with fellow academics and lecturers to enhance teaching methodologies and broaden the knowledge base.• Established and assessed assignments, tests, and examinations to evaluate student performance.• Conducted research and authored papers, proposals, journal articles, and books.• Participated actively in meetings, conferences, and events both within and outside the institution.• Engaged in training opportunities and initiatives within the institution to enhance professional development.• Offered support to students and colleagues, fostering a conducive learning environment.

Master Of Business Administration - Mba, It & Marketing Management

Bachelor Of Engineering (B.E.), Computer Science