Monali Alaspure Email & Phone Number

Mumbai, Maharashtra, India

D365 Implementations and Support

Bengaluru, Karnataka, India

• Understands the As-Is process and suggests To-Be processes for the business.• Evaluates new software and implements the same for the betterment of the company.• Identifies and resolves IT project complications.• Evaluates, tests, and recommends new procedures for enhancing software, hardware, and IT operations.• Compiles and distributes reports on application development.• Communicates with the IT and executive team about the latest technologies and their usage.• Reviews a variety of processes in operations, omnichannel, purchasing, inventory, distribution, sales, ecommerce, etc• Analyzes complex business issues and determines a technical solution.• Constructs workflow charts and diagrams for implementing new processes.

- Primarily responsible for handling tickets and support the End users.- Handling medium and low-level tickets and tasks related to MM and responsible for closing the same within agreed SLA.- Prepared functional specifications and worked with developers for minor enhancements.- Responsible for performing a system analysis and configuration, providing training to new users and offering production support remotely.- To raise Change Requests (CRs) and providing functional specifications for the same.- Executed changes in release strategy as per client requirement.- Providing the solutions for the tickets based on priority.- Ensuring all tickets gets resolved within SLA.- Updating the status of ticket like open, cancelled & closed.

Master Of Engineering, Structural Engineering, 8.64

Bachelor'S Degree, Civil Engineering, 9.04