- Led a team to assess, define, implement and operationalise high risk GDPR requirements across Cobham’s global organisation in readiness for GDPR deadline. - Held series of awareness & discovery workshops, across Europe, US & Australia to identify GDPR impact and requirements in relation to Cobham’s jurisdictional reach.- Engaged legal partners, functional leads & policy makers, to define requirements.- Developed plans to deliver policy, process and procedural changes concerning, lawful processing of personal data, data subject rights, privacy notices etc- Established governance framework ensuring stakeholders & Audit were informed.- Challenging timelines however priority changes implemented and operationalised successfully. Future audits scheduled to ensure continuous GDPR compliance.

- Interim position to support mobilisation of large scale FCA Risk Mitigation and Conduct Development Portfolio, addressing areas of conduct risk across Bupa.- Responsible for Sales & Marketing Programme, covering 4 initiatives: Products and Propositions, Pricing, Marketing & Distribution, with an estimated budget of £7M.- Series of workshops held with key stakeholders to Identify and agree programme scope, outcomes, interdependencies and resourcing needs. - Implemented programme structure, aligning PM and BA resources to business, regulatory risk & conduct SME’s to ensure changes aligned to portfolio objectives.- Developed Programme Plan and regulatory traceability tracker. Working with PMO, a governance framework implemented, ensuring mechanisms in place for effective reporting with appropriate project control documentation. - Stakeholder engagement & establishing clear communication to ensure successful mobilisation and eventual handover to permanent Programme Manager.

- Brought in by Programme Director to aid recovery of Programme, delivering unified communication (WAN, LAN, WiFi, Telephony) to c.1700 Travis Perkins sites. - Initial role to mobilise delivery functions, ensuring operational capability of supporting agreed target run rates. Where gaps identified, actions plans agreed. - Subsequently salvaged WAN project by organising management control, highlighting areas of inefficiency and implementing improvements.- Next, worked on Scheduling, a complex but critical element of the programme, to schedule at scale whilst accommodating high volume of customer change, balancing key constraints and working with all elements of delivery chain.- Created automated Scheduling Tracker, pulling key delivery data from all workstreams, enabling scheduling at scale for transformation.- Achieved key measure of success, meeting target run rate of 35 sites per week.

ASSIGNMENTS: FCA Risk Mitigation Programme & Conduct Development Programme.Seconded to support recovery of the FCA Risk Mitigation Programme; created a robust Programme Plan, implemented governance and communication structure to enable transparency of programme status, risk management, issue management and resolution, dependency and key milestone tracking. Co-ordination, oversight, management reporting against agreed framework standards. Embedded effectiveness measures and ensured Sales & Retention areas delivered fair customer outcomes via effectiveness reviews.Subsequently led the Systems and Processes work stream on the Conduct Development Programme ensuring BGS IS systems and functional processes consistently supported the delivery of fair customer outcomes and that robust controls were in place to identify and resolve any system or process issues that could lead to customer detriment. Building on the FSA Treating Customers Fairly initiative; working across all business functions namely Marketing, Products, Pricing, Sales, Retention, Claims, Fulfilment and Complaints.Digital Services Change & Transformation Programme.Led the the successful recovery of digital projects that provided an online correspondence capability British Gas customers and an online self serve journey for their Repair & Cover product. Planned and delivered Business Readiness activities including operational and customer readiness testing, training and comms.

ASSIGNMENTS: AXA PPP Healthcare | Contact Centre Call Blending technology PoCLed a team that successfully delivered a Proof of Concept to integrate a new Voice Technology service into AXA’s existing Contact Centre Infrastructure. Brought inbound/outbound call functionality under one supplier Dialler technology to enable effective call blending resulting in better Agent productivity in Contact Centres.

ASSIGNMENTS: AXA Insurance | Increased SAN Storage SolutionImplemented a robust long-term SAN storage solution within a live Managed Voice Recording (MVR) platform for AXA Call Centres; allowing storage of call recordings. Delivery included migration of existing call files and associated key databases. Managed resource, budget, change, risks and issues on a daily basis as well as managing third-party contractors ensuring a controlled and timely delivery. Responsible for putting together an effective Communication plan to keep all key Stakeholders fully informed on progress during migration.Bravura Solutions Ltd | Virtual & physical Server FarmResponsible for a 300 strong virtual and physical server farm delivery enabling Bravura's high profile portfolio of clients to transition services across to a newly deployed managed hosting environment within CWW DC’s. Delivery product set included F5 ASM, VMWare and EMC SAN Storage. Vertex | Virtual & physical Server FarmSupported completion delivery of 400 servers in managed hosting environment within CWW Data Centres for Vertex. Working closely with Hosting Delivery Manager, delivered virtual and physical servers for various Vertex Change Requests to extremely tight deadlines, for fast paced customer, within a high pressured environment, under strict change control. Strategic planning carried out to meet deadlines with available engineering resource.Lockheed Martin (Census 2011) | Encrypted WAN SolutionManaged implementation of an encrypted WAN solution for Lockheed Martin and Office of National Statistics; securely connecting them to Contact Centres across UK in preparation for Census 2011. Worked with BT for high bandwidth WAN circuits, managed potentially lengthy delays through effective escalations. Extensive testing conducted ensuring a quality delivery. Managed CAPEX ensuring costs were kept in line to agreed budget.

Assignments:Boots | UK WAN and Head Quarters LAN Transformation ProgrammeThe objective of the programme was to deliver IP data circuits, secure Wi-Fi and IP-Telephony to each store. Based on my previous reputation for working in challenging environments. I created bespoke trackers to manage and monitor delivery workflow and provide customer confidence. Also responsible for deployment readiness testing for each store, ensuring comms had taken place and all pre-checks completed satisfactorily.Logica Disc (Ministry of Justice) | Delivery of Technical Change RequestsResponsible for capturing, tracking and delivering a volume of Technical Change Requests to meet contractual Service Level Agreements and avoid financial penalties. I developed detailed trackers to monitor and manage each stage of the delivery workflow. These also helped with providing management information for the customer which I assembled into weekly Programme Board report packs.Ministry of Justice | Managed Video Conference deploymentSupported delivery of Managed Video Conferencing solutions into HM Prisons and Courts, connecting them to enable prison to court communication, ultimately reducing transportation costs and reducing security risk. Strictly adhered to Secure Government Restricted Policies e.g. CESG. Set up and operated compliant Change Management Process.

ASSIGNMENTS:Marks & Spencer (PMO) Worked in Retail Implementation Project Office as part of a team. Lead role in Communications, setting up communication structure for projects for IPO to maintain. Developed and tracked plans for Implementation Project Office. Set up reporting mechanisms which aligned with current reporting processes. Acted as first point of contact for all M&S stores; regarding IT installations & equipment supplied by Fujitsu.

Responsible for co-ordinating the production of a Live current affairs show - 'World Today'. Tasks involved Studio snd set readiness. Equipment checks (On Air Studio and Video Toaster 4 software), lighting, cameras, microphones etc . Responsible for arranging the timely arrival of high profile, contributing guests. Also involved in researching current topics and guest contributors for the show. Creating supporting content (interviews, graphical data). In addition also managed studio accounts and maintained central contact database.