- Management of Outsourcing Contracts;- Conducting IT Infrastructure Projects and continuous improvement projects;- Planning and requiremennts gathering for implementation of tecnical changes;o   Management of Service Level (SLA) tickets service, as well as for the level of Service Availability;o   Critical Management with help in identifying problems;- Preparation of report with plans of effective actions of critical incidents and analysis of the root cause, as well as… Show more - Management of Outsourcing Contracts;- Conducting IT Infrastructure Projects and continuous improvement projects;- Planning and requiremennts gathering for implementation of tecnical changes;o   Management of Service Level (SLA) tickets service, as well as for the level of Service Availability;o   Critical Management with help in identifying problems;- Preparation of report with plans of effective actions of critical incidents and analysis of the root cause, as well as preparation of executive summaries.- Control of risks and issues;- Management of service costs, certifying monthly billing consumption; Show less

- Generally support to manager and department coordinator;- Support with the internal activities of the department for control vacation, overtime, bank hours and compesations;- Allocation of professionals to new demands; - Management book control for events, meetings and training;- Preparation of management reports, creating a document containing the summary of the meeting and preparation of schedule;

- Provide support to managers and support operational and logistical processes, being responsible for issuing documents, invoices and contacting customer service.- Follow the entire routine of the purchasing department, filling out and controlling documents, spreadsheets and organizing products, equipment and auxiliary materials for inside or outside the country. - Assist the import sector, monitoring imports in transit and customs clearance, accompanying the brokers.

- I performed administrative functions in the Human Resources Department, assisting in recruitment and selection activities, registering new employees and new contracts.- I also performed administrative functions in the Finance department, assisting in scheduling payments, issuing invoices for services and performing banking services.

- Responsible for managing and scheduling medical exams, organizing and updating clinical records.

- Customer service in store sales, responsible for checking, storing and organizing merchandise.