Monalisa Sahoo Email & Phone Number

Kitchener, On, Ca

Canada

Bengaluru, Karnataka, India

Hyderabad, Telangana, India

Lead a specialist and dedicated in-country team for the management of critical operational processes while delivering quality, risk management, efficiency and effectiveness of the Global Middle Office model .->Country/oversee client on-boarding: conduct CDD/GIC reviews and ensure account opening timeliness-> Deliver change projects and improvement/remediation programs while developing awareness of business challenges, predicting challenges and identifying initiative opportunities to drive strategic direction/solutions.-> Manage BAU functions and optimise Speed to Market of New to Bank Client on boarding, CDD renewals and Static Management delivery process for improved time to revenue and optimised client service experience. -> Lead, monitor and ensure Audit preparations and regulatory requirements for Middle office functions .-> Constantly review the process, system and underlying policies to ensure that they are efficient, fit-for-purpose and provide feedback to appropriate teams.-> Improve TAT’s, error rates and KPI’s by identifying change processes and non-value added processes.->Address operational risk issues and losses through defined channels in an efficient and timely manner .->Key contact for external clients for the provision of professional advice, enquiries, complains, disputes resolution and transactional errors.

Bengaluru Area, India

CDD Remediation Project: -• Active involvement with remediation exercises and global/regional projects.• Work with Relationship Managers in KYC reviews, Exceptional KYC cases.• Responsible for the “Quality Assurance” of all KYC deals related to individuals/Entities.• Receive the remediation pack, comparing information/documents against the Gap Sheets.• Review and cross verifying KYC Forms for completeness.• Responsible for accuracy of information being provided on KYC Form which also includes cross verification through internal system checks.• Ensure timely processing of all KYC deals, following up on pending deals and reverting deals to the concerned units for any discrepancies.• Work closely with the Central CDD & OCC teams to ensure completion of Project in timely manner.• Actively assist countries with conceptualizing, planning and executing remediations in line with group priorities. • Identify process/policy gaps and work on process simplification/re-engineering initiatives.

Bengaluru Area, India

Roles & Responsibilities:• All aspects of Corporate Client On-boarding.• Liaise with the business /RM as required to obtain Client On Boarding requirements and ensure efficient Client On Boarding. Oversee day-to-day BAU activities.• Monitor client request status; escalate delays and issues to Client On-boarding Manager.• Maintain list of issues for discussion with Client On-boarding Management.• Participate in process standardization and improvement discussions with Global Client On-boarding Teams and other process partners.• Support Client Management team as subject matter expert in respect of AML/ KYC and OKYC, to onboard new customers in an efficient and effective manner - ensuring ongoing compliance requirements are met. • Perform process controls including, but not limited to, exceptions monitoring, data integrity, key performance and risk indicators, document tracking, etc.• Key contributor to continuous process improvement efforts.• Provide subject matter expertise and knowledge in support of process improvements.• Respond to a wide range of Business enquiries, resolving issues satisfactorily.• Produce and provide input to reports to management, in an accurate, compliant and timely manner to enable them to monitor and control risk effectively, suggesting improvements as appropriate.• Interface with local and global process owners to understand process and policy requirements and operating environment.• Accurate preparation & timely submission of group/Regulatory returns and other MIS.• Co–ordinate with frontend RM/Business Partners to ensure completion of end to end Client transactions & all activities.• Work closely with internal customers and business partners to proactively identify issues impacting financials and provide decision support to management, streamline Month End Close processes, participate in critical projects, and ensure service delivery.

Chennai Area, India

Client Contact Management - Operational Unit Set upSuccessful Migration of Contact Management Activities (handled in-country) to Scope, ChennaiData Quality Management around Client Contact's DataMIS Reporting & Dashboards.

Mba Post Graduation, (Finance & Marketing), 8.70

Activities and Societies: Volunteer for-VIT Corporate Conclave-2011 November, VIT Alumni meet(VITMAA 2011 & 2012).I am highly motivated.

Bachelor'S Degree In Computer Science, Computer Science, 8.90

Activities and Societies: I was member of OUAT sports club, 1 st Runner up in ICAR national sports competition .Student Alumni.