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Key Roles: Technology Consultant | Service Level Manager| Project Manager | Data Governance ConsultantSpearhead complex technology projects from conception to completion, ensuring alignment with business objectives.Develop and implement robust data governance frameworks to maintain data quality and regulatory compliance.Manage service level agreements (SLAs), enhancing service delivery and client satisfaction.

System Analyst for Data Warehouse Management and Analytics, Project and Applications ManagementCollaborate with business users and different stakeholders in understanding their data, identify gaps and review internal processes to produce various adoption programs, process improvement initiatives, applications, dashboards, frameworks, etc. to ensure continual service improvement. Responsible for identifying business automation needs and assessing their impact on the existing operational processes, capturing, and documenting requirements, determining solutions to business problems, and then ensuring that functional/operational requirements are delivered.Responsible in providing business intelligence by leveraging in data mining, data analytics and data visualization to help different departments Philippine Airlines formulate data-driven strategies and quickly adapt to market changes and customer behavior.Responsible in data extraction, data cleansing, data visualization to help different departments of the organization to formulate data-driven strategies.Responsible for managing application systems; ensures that the system consistently meets the business needs, analyzes/solves problems and issues related to the system, coordinates usage among all system users and recommend reviews of the business process for possible application changes.

Primarily responsible for the coordination of resources to ensure the delivery of strategies in regards to establishing/maintaining relationship with assigned Global and/or Regional Hotel Chain/s. Implements Global Accounts strategies from through the effective direction and management of resources Liaise between chain and DOCOMO interTouch personnel Manage projects related to establishing/maintaining chain relationships. Focuses mainly on the management and implementation of objectives that help achieve long-term company relationship strategy with global and regional chains. Respond to chain requests and coordinates efforts with other departments to ensure delivery of company's initiatives for chain requirements Manages Global Accounts Associates assigned with different hotel chains Identify and participate in major trade-shows and events where appropriate

Ensure appropriate and adequate support in providing stakeholders with information pertaining to operational analytics, Contact Center KPI, complaints resolution, root cause analysis, other reportorial and account management requirements. Provide business intelligence on data and trends that allow the company’s decision-makers determine appropriate courses of action to sustain existing customer relationships and support business growth.