Mona Mccrae Email & Phone Number

• Responsible for developing new accounts through new business development for a market intelligence firm• Grow existing client base by fostering relationships and gaining referrals• Collaborate with the marketing team to create and execute email marketing campaigns• Work closely with in-house analysts to create custom research studies for clients

Scotts Valley

• Responsible for the daily sales, customer service and returns operations of a web-based, retail corporation • Nurtured existing customer relationships and identified new sales opps to achieve an average 20 percent month-over-month sales increase• Conducted extensive, ongoing market and competitive research to forecast sales growth, improve customer retention rates• Placed dozens of orders annually and negotiated with multiple domestic and international vendors• Managed all oversight of employee workflow and productivity for a team of 5

• Responsible for growing subscription sales, maintaining existing relationships for the West coast• Developed and nurtured relationships with decision-makers at all stages of purchasing chain• Selected as public-facing company rep to present, demonstrate AlertNow and/or Connect solutions• Provided forecasts and identified potential problems for renewal of strategic accounts

Santa Cruz, Californina

• Responsible for expanding subscription sales in the K-12 market in the West Region • Managed sales for both hosted, on-premise or off-site as a fully-hosted ASP solution• Selected as public-facing company rep to present, demonstrate SchoolMessenger products to decision-makers at all stages of purchasing chain• Increased year-over-year sales growth 23 percent on average, exceeded annual quotas an average of 113 percentsales growth by an average of 23% Exceeded annual sales quotas by an average of 113%

• Responsible for all distribution sales within the SCO Services Sales division• Developed and maintained channel relationships with all SCO distributors • Identified distributors requiring additional training/assistance and made recommendations to SCO Corporate• Responsible for creating and reporting monthly, quarterly, annual sales, phone and lead statistics• Exceeded corporate standards for queue time, service level and abandonment rate

Scotts Valley, California

• Provided excellent customer care to SCO prospects/customers including end-users, resellers/VARs and distributors• Provided customer service training to the customer care team• Scheduled and implemented product training• Developed and implemented processes and procedures• Liaison between SCO Corporate and SCO Services Sales

Analyzed, set and achieved monthly and quarterly sales goals Increased annual store sales by 18% Increased units per transaction by 60% Increased sales through aggressive sales techniques Planned and implemented in-store product displays to increase sales

Business Management Certificate Classes

Education record