Mona Mccrae Email & Phone Number

• Responsible for developing new accounts through new business development for a market intelligence firm
• Grow existing client base by fostering relationships and gaining referrals
• Collaborate with the marketing team to create and execute email marketing campaigns
• Work closely with in-house analysts to create custom research studies for clients

Scotts Valley

• Responsible for the daily sales, customer service and returns operations of a web-based, retail corporation
• Nurtured existing customer relationships and identified new sales opps to achieve an average 20 percent month-over-month sales increase
• Conducted extensive, ongoing market and competitive research to forecast sales growth, improve customer retention rates
• Placed dozens of orders annually and negotiated with multiple domestic and international vendors
• Managed all oversight of employee workflow and productivity for a team of 5

• Responsible for growing subscription sales, maintaining existing relationships for the West coast
• Developed and nurtured relationships with decision-makers at all stages of purchasing chain
• Selected as public-facing company rep to present, demonstrate AlertNow and/or Connect solutions
• Provided forecasts and identified potential problems for renewal of strategic accounts

Santa Cruz, Californina

• Responsible for expanding subscription sales in the K-12 market in the West Region
• Managed sales for both hosted, on-premise or off-site as a fully-hosted ASP solution
• Selected as public-facing company rep to present, demonstrate SchoolMessenger products to decision-makers at all stages of purchasing chain
• Increased year-over-year sales growth 23 percent on average, exceeded annual quotas an average of 113 percentsales growth by an average of 23% Exceeded annual sales quotas by an average of 113%

• Responsible for all distribution sales within the SCO Services Sales division
• Developed and maintained channel relationships with all SCO distributors
• Identified distributors requiring additional training/assistance and made recommendations to SCO Corporate
• Responsible for creating and reporting monthly, quarterly, annual sales, phone and lead statistics
• Exceeded corporate standards for queue time, service level and abandonment rate

Scotts Valley, California

• Provided excellent customer care to SCO prospects/customers including end-users, resellers/VARs and distributors
• Provided customer service training to the customer care team
• Scheduled and implemented product training
• Developed and implemented processes and procedures
• Liaison between SCO Corporate and SCO Services Sales

Analyzed, set and achieved monthly and quarterly sales goals Increased annual store sales by 18% Increased units per transaction by 60% Increased sales through aggressive sales techniques Planned and implemented in-store product displays to increase sales

Business Management Certificate Classes

Education record