The primary role of the Client Success Manager (CSM) is to be the product expert and optimise customer experience and help each client to achieve success with our subscription products in the media and communications markets. The CSM is responsible to provide a seamless onboarding experience for new clients by providing high-quality tailored training and hands-on platform assistance to clients throughout the partnership. Working from a list of assigned clients, the CSM is expected to devise strategies to maximise their success with Agility and build strong relationships with their portfolio of clients.

- To deliver platform training to both external and internal stakeholders. - Track client platform usage to ensure they are utilising the tools and getting the most out of the product.- Conduct outreach calls to maximise client satisfaction, establish strong relationships and uncover any opportunities for growing the value of accounts (using Salesforce to log all activities).