Mona Saade Email & Phone Number

Sydney, Nsw, Au

Sydney, New South Wales, Australia

As the I.T. leader for the Australian branch of Opportunity, I led strategic I.T. initiatives for a team of over 35 employees, overseeing the development of the I.T. roadmap aimed at enhancing operational efficiency and supporter engagement. Over the past year, I successfully transitioned Microsoft Office 365, SpamTitan, and Box from the global office in the U.S., collaborating closely with the IT Manager and external vendors to ensure a smooth and secure split. This strategic shift not only provided Opportunity Australia with internal real-time access and support but also laid the groundwork for upcoming cybersecurity initiatives and the planned rollout of Microsoft Teams in 2025, further strengthening the organisation's technological foundation.

Sydney Cbd

At the National Breast Cancer Foundation, I successfully project-managed the implementation of the Raiser's Edge CRM Supporter database, enhancing data management and supporter engagement. I led the deployment of an automated email marketing tool, enabling targeted communications with supporters. By streamlining processes through automation and establishing cross-functional collaboration, I improved workflow efficiency and data management across the organisation. I also provided expertise in operational data and fundraising strategies, contributing to informed decision-making and the successful delivery of data initiatives.

Darlinghurst, Sydney Nsw

I worked in the institute's fundraising arm, the Garvan Research Foundation (GRF). I contributed to enhancing organisational efficiency and supporter engagement. I collaborated on implementing the Netcommunity platform to improve user experience and transitioned payment processing for enhanced security. Additionally, I oversaw the Raiser's Edge Supporter Database, managed multiple fundraising programs, and implemented tracking methods for Supporter Services. My leadership in data management and team collaboration significantly improved operations and the experience for around 20,000 supporters.

Melbourne Cbd

As the I.T. Support Analyst at Michael Page in Melbourne, I earned the Major Player award within four months of starting. Despite not having a formal I.T. background, I successfully managed the Melbourne IT Service Desk. I provided Level 3 support across multiple locations, enhancing first-call resolution rates and building strong relationships with stakeholders. Key projects included rolling out a new global recruitment database, installing Active Directory, and upgrading systems to improve operational efficiency.

Diploma Of Project Management

Change Management

Itil V3 Foundation Certificate

Lean Silver Belt

Business Analysis Book Of Knowledge

Mental Health And Crisis Support

Gaining the skills and knowledge required to recognise and respond to situations where people may be in imminent crisis.

Graduate Certificate Of Editing & Publishing

Creative Non Fiction Writing Course, Creative Writing

Life Writing, Memoirs, Biography Writing

Life Writing with Patti Miller

Diploma Of Remedial Massage