Mona Salah Email & Phone Number

Abu Dhabi Emirate, United Arab Emirates

• Managed a portfolio of over 120 brands, including fashion, jewelry, and perfumes from both local and international sources, ensuring superior service, brand representation, and alignment with brand guidelines.• Utilize in-depth product knowledge to advise customers on fashion trends, special occasion styling, and personal wardrobe curation, driving sales and enhancing the customer experience.• Track and achieve individual KPIs, focusing on monthly sales targets, ATV, UPT, and NPS, to ensure consistent performance excellence and contribute to the achievement of team goals.• Proactively engage with customers, addressing inquiries, following up on requests, and building lasting relationships to drive repeat business and brand loyalty.• Oversee stock ordering and inventory management, coordinating with suppliers, brand owners, and internal teams to ensure optimal stock levels and minimize stockouts.• Coordinate between brand owners and the stock team, ensuring clear communication regarding inventory needs, and stock arrivals.• Schedule and manage team rotas, ensuring adequate coverage during peak hours while maintaining operational efficiency and maximizing team performance.• Lead and manage the team, providing guidance, training, and support to ensure high service standards, and resolve issues.• Maintain an organized stockroom, conducting regular audits to ensure inventory accuracy, reduce shrinkage, and support efficient stock retrieval and replenishment processes.

• Oversaw daily store operations, focusing on inventory control and staff logistics to ensure smooth and efficient store functions.• Established and monitored KPIs to uphold quality standards, maximizing customer satisfaction and sales performance.• Successfully managed and mentored a team of 3+ employees per shift, promoting productivity and high service standards through hands-on leadership and training.• Addressed and resolved customer complaints promptly, creating a positive shopping experience.• Handled cash flow, shrinkage management, and daily store openings and closings with attention to detail for maximum security and compliance.• Implemented sales strategies and set actionable goals, leading to measurable improvements in team performance and overall store revenue.

United Arab Emirates

• Supervised store operations with a focus on inventory and logistical efficiency to support sales goals.• Mentored and guided team members, facilitating staff training and development to maintain company standards and improve productivity.• Managed visual merchandising, ensuring shelves and racks were tidy, well-stocked, and aligned with brand standards.• Set performance benchmarks, motivating team members to meet and exceed objectives through targeted coaching.• Addressed and resolved customer service issues, promoting a culture of high-quality service and customer care.• Administered opening and closing procedures, ensuring optimal safety and operational readiness.

Abu Dhabi, United Arab Emirates

• Provided personalized makeup consultations and services, aligning product recommendations with client preferences and emerging trends.• Consistently exceeded monthly sales targets by delivering exceptional customer service and upselling techniques.• Conducted product demonstrations to educate customers on makeup application techniques and product benefits.• Built a loyal customer base by nurturing long-term relationships through follow-up engagements.

Cairo, Egypt

• Played a key role in the foundational setup of the company, contributing to the establishment of operations and infrastructure during its startup phase.• Managed the full recruitment process, including creating job announcements, screening CVs, and conducting interviews to build a strong, capable team.• Coordinated and conducted orientation programs for new hires, providing training to ensure smooth integration into the company and alignment with company policies and procedures.• Monitored and managed all secretarial tasks and administrative functions, ensuring smooth office operations and efficient documentation management.• Played a key role in the foundational setup of the company, contributing to the establishment of operations and infrastructure during its startup phase.• Managed the full recruitment process, including job announcements, CV screening, interviews, and new employee orientation and training, ensuring a smooth integration into the company culture and operations.• Supervised staff performance, monitoring behavior and attitude to ensure alignment with company values and standards.• Maintained and organized the company’s filing system, ensuring easy retrieval and proper documentation. Managed all data warehousing functions to support efficient business operations.• Led customer service efforts, addressing inquiries related to new projects and ensuring a high level of customer satisfaction.• Attended meetings with the Board of Administration, taking detailed notes and recording minutes to ensure accurate documentation of discussions and decisions.• Assisted the marketing manager in developing new marketing plans and strategies, with a focus on expanding the company’s reach through traditional and digital channels.• Explored and implemented innovative e-marketing strategies to open new horizons for customer engagement and brand visibility.

Cairo, Egypt

• Using a range of office software, including email, spread sheets and databases;• Managing filing systems.• Developing and implementing new administrative systems, such as record management;• Recording office expenditure and managing the budget.• Organizing the office layout and maintaining supplies of stationery and equipment;• Maintaining the condition of the office and arranging for necessary repairs.• Organizing and chairing meetings with staff - in lower paid roles this may include typing the agenda and taking minutes, and inform the departments about what agreed on meeting.• Recruit and select office staff.• Overseeing the recruitment of new staff, sometimes including training and induction;• Orient and train employees.• Ensuring adequate staff levels to cover for absences and peaks in workload, often by using temping agencies.