Monasin Khan Email & Phone Number

Toronto, ON, CA

Berlin, Berlin, DE

• Designed, implemented, and accelerated a white-label platform that enabled HelloFresh Group (HFG) to develop new brands and venture into new verticals, resulting in $2B+ in revenue
• Spearheaded the technical integration of multiple acquired companies on behalf of HFG, merging digital products, data, customers, and processes seamlessly into HelloFresh platform (creating fastest-growing.
• Developed and grew a team of technologists across the world – Toronto, Berlin, New York, Chicago, Sydney (AU) – through coaching and mentorship, who consistently show the highest engagement metrics within HelloFresh.

Berlin, Berlin, DE

• Created multiple hubs for HelloFresh Group in North America, which have enabled HFG to grow out of a Berlin-centric technology team into a global tech organization (20% employees distributed outside of EU)
• Designed and implemented migration plans that streamlined technology services and stacks, effectively consolidating redundant components into a shared stack
• Developed technologies to sustain growth of HelloFresh in the US during Covid, creating capabilities to shape traffic and e-commerce behavior that accounted for supply chain problems while ensuring customers were never.

Berlin, Berlin, DE

• Created an aggressive technical roadmap and architected MVP solutions, that continues to see double-digit growth month-over-month (~25% conversion increases every quarter)
• Created a "zero-loss" mindset within the engineering team, resulting in 99.9% uptime and no lost customers
• Developed technical and leadership training programs, leading to clear career development path for the technical staff (both with the Chefs Plate engineering department, as well as within the broader organization)
• Continuing to work with partners on designing solutions for 3rd-party integrations, such as payment gateways and CRM tools, often personally coding prototype services that show immediate value

Berlin, Berlin, DE

Toronto, Ontario, CA

• Oversaw TimePlay's engineering department, leading 26+ developers, engineers, and support staff to increased levels of productivity
• Successfully converted TimePlay's product management approach from waterfall to Scrum, leading to an agile product development process
• Designed and maintained a development roadmap for the senior management team that provided clear visibility into deliverables in a 3-month/3-quarter/3-year scope
• Created procedures for every element of SDLC, ensuring efficient workflow while maintaining high standards of testing and code review
• Oversaw employee hiring and management processes, retaining and developing existing talent, while supporting team growth through new hires
• Using TimePlay's metrics, developed models that validated existing business models, as well as using data to drive future opportunities

Toronto, Ontario, CA

• Worked with CTO, product owners, and developers to improve adherence to agile principles and scrum methodology, leading to an increase in team's velocity sprint after sprint
• Prepared and implemented procedures for QA testing, code review, and documentations, progressively reducing software defects in release cycles and increasing information sharing across teams
• Designed new products and features by collaborating with product owners and business stakeholders, ensuring that product visions were captured effectively in requirements
• Directed day-to-day support operations: coordinating between business and DevOps teams, as well as triaging upcoming issues, to ensure timely resolution of critical defects
• Developed service-level agreements (SLA) and escalation procedures to set clear roles and expectations for the support team

• Oversaw multiple concurrent projects, interfacing with Mpathix engineers, vendors, and customers to ensure timely completion of milestones
• Organized and led technical presentations to international customers that culminated in large-scale sales
• Designed and managed CRM databases for sales and engineering teams, providing effective statistics and client details that have improved product sales and customer support performance
• Worked with developers and product managers on software design and release cycle management, such that end products matched customer requirements and were delivered on schedule
• Facilitated communication between multiple groups assigned to a given project, ensuring alignment of expectations and preventing project delays
• Successfully led QA teams to validate software in production networks, securing approval for Mpathix products from customer executives

• Designed and implemented web-based bug tracking and cluster management software in PHP and MySQL, streamlining technical support response process
• Enhanced user experience by creating an easy-to-use web-based GUI that provides access to system statistics and network traffic information in various custom table and graph formats
• Planned and executed platform deployment in large-scale production environment, leading to seamless integration with other elements of the network and preventing unplanned down-time
• Ensured system availability and data integrity of out-of-service platforms by preparing and carrying out effective recovery procedures
• Rapidly developed expertise in source codes acquired by Mpathix, providing effective support to customers using the software, while acting as an in-company knowledge base for developers and other engineers

• Created testing utilities in C/C++ and Perl that increased software QA efficiency by automating manual feature and stress tests
• Developed applications in C/C++ to interact with the Linux kernel and simulate file system corruptions, demonstrating long-term system stability and increasing customer confidence in software
• Worked closely with other developers to create testing procedures for device drivers in Linux, ensuring kernel-level data integrity for disk and network controllers