o Respond to incoming borrower interactions and provide follow-up on inquiries as needed (95% accuracy).o Contact customers on accounts, including outbound customer contact.o Maintain and ensure the integrity of data and sensitive information (100% accuracy).o Work with customers across multiple platforms to address questions and resolve issues.o Accurate update of information on customer accounts.o Perform other tasks related to resolving customer needs by displaying ownership and de-escalating calls/contacts.o Research to provide customer inquiries with resolutions in accordance with established laws, regulations, and policies.o Commit to Performance Based Organization (PBO) and Easy To Do Business With (ETDBW).

• Screened visitors and employees of FEMA for updated COVID 19 vaccination information by prompting them through a series of questions from the CDC and acknowledging answers to all.• Verified the visitor has a negative Covid test result within the last 72 hours or proof of being fully vaccinated.• If in compliance, the employee will be given verification by an acceptable (e.g., wristband) to have access to the facility. If the employee is not in compliance, entry is not permitted, and the employee is to notify their supervisor for telework or alternate work location guidance.• Logged all visitors/employees for Covid Testing. Directed them to testing area. • Completed training for Unauthorized Disclosure of Classified Information and Controlled Classified Information, Establishing an Insider Threat Program, and Operations Security (OPSEC) Awareness for Military Members, DoD Employees and Contractors.

Handled inbound calls from patients to schedule appointments and process payments for thirty orthopedic doctors through Centricity. Verified insurance information through the providers. Processed co payments through Converge payment processing system to provide the best customer solutions using efficient customer service and communication skills; balanced daily batches. Completed externship in conjunction with my two-year Associate degree in Medical Office Administration (July 2015 – September 2017).

Returned to school for Associate's Degree in Medical Office Administration.

Actively identified sales opportunities to originate new business by marketing, evaluating and processing employee benefits (life, health, accident, and disability insurance). Effectively applied analytical skills to quickly and efficiently resolve any customer issues. Took ownership of customer concerns and worked with management to formulate and execute strategies for potential resolution. Enrolled new Medicare applicants during open enrollment through Peoples Health exhibiting knowledge of all healthcare insurance benefits.

Provided ongoing education and recommendations to seniors offering Medicare Supplemental and Final Expense protection. Potential clients were educated on any current changes effecting seniors living on a fixed income in the healthcare market, Assisted in problem solving, solution development, decision making, and strategic planning.

Applied good organizational and time management skills while using the Windows Professional Office Systems: customer accounts maintained, billing inquiries answered, and financial analysis completed. In each case, customer educated on financial status when placing phone orders of expected delivery date and time. Troubleshooting of all network and device issues. Used instant messaging in-office system for in-house assistance by supervisors, floor assistants and managers. Applied software applications using Outlook, Microsoft, and Excel. Ensured a positive total customer experience while completing required tasks. Used effective verbal and written communication skills and the ability to present information clearly and professionally when resolving customer issues for inbound calls using the IVR.

Data entry of postal code for sorting of mail for general mail facility. Electroniccoding for 10-digit zip codes using special coding. Microsoft Office.

Prepared and made daily bank deposits to the appropriate bank account. Verified receipts from the bank and attached to the appropriate deposit slip. Maintained filing system to store all deposit slips, receipts and supporting documentation. Maintained safekeeping of blank bank deposit slips and checks for each bank account. Coded vouchers for General Ledger posting. Recorded all cash, checks, and ACH receipts to the General Ledger. Accounts receivable, accounts payable, and bank reconciliations. Reconciled bank balance to the general ledger. Processed payroll (weekly and bi-monthly), incoming wire transfers, settling cash, collections, NSF checks, and mortgage loan portfolio reconciliation.