Managed the Data Management team which oversaw the maintenance and troubleshooting of file transmission for WageWorks. Maintained security roles and worked with IT ops team to manage access for internal application. Managed projects related to an acquisition. Managed a support team addressing cases for a Healthcare Insurance client. • Maintained a 99% or greater Service Level Agreement for processing all files.• Supported all SOX and SSAE 60 requests related to files and security for the Small/Medium Business platform.• Analyzed and resolved issues with effectuation files for 8 Healthcare Exchanges. Automated effectuation files by client designated timeframe.

Oversees the setups, maintains and troubleshoots file transmissions using FTP, SFTP and other file transfer protocols.Monitors the response to basic and common technical issues to provide first tier support for data issues. Analyzes and identifies issues through issue tracking, monitors the resolution of issues efficiently and effectively and in accordance with established Service Level Agreements (SLAs).Supervises and acts as backup for the, run and monitor of daily job processes, evaluating and monitoring data quality including exception and error handling. Researches inconsistent data loads and addresses issues.

Implemented a payroll call center in conjunction with the restructure of the Human Resources "Ask HR" Call Center. Redesigned the Payroll’s presence on the Intranet to establish a “Tier 0" for payroll support. Completed analysis to consolidate current weekly, biweekly, semimonthly, and monthly payroll cycles. Developed a process to complete activity based costing for the payroll department.

Managed various Human Resource projects including the year-end closeout of the HRIS systems. Maintained document repository system security for Human Resources (HR). Provided support for the integration of EMBARQ and CenturyTel Human Resource departments which included writing blueprints for payroll and HR systems and managing multiple project plans to integrate people, processes, and systems.• Saved $250,000 per year by merging three payroll cycles into one.• Successfully implemented changes to the COBRA process based on the American Recovery and Reinvestment Act 2009 (also known as the stimulus act). COBRA packets were modified and processed before the timeline set by the new Act. Coordinated the mailing of 1300 packets to the participants.

Managed various technical projects for various departments in Human Resources. Served as the “Go To” person on transition service agreements. The agreements were between Sprint and EMBARQ when EMBARQ became a stand alone company from Sprint. Managed the year-end closing of HR systems.• Implemented four call center applications for the Employee Resource Center. The timely implementation allowed EMBARQ to exit a million dollar transition service agreement with Sprint Nextel.• Effectively rebranded nine HR applications transferred from Sprint Nextel as part of a service agreement when EMBARQ became a stand alone company.

Managed a team of nine employees responsible for the staffing policies, processes, and systems. Led a support team that received an average of 1500 calls a month. Provided high-level analytical reports for Human Resources.• Implemented a new Talent Management system. The application included applicant tracking, pre-employment processing, and resume management.• Worked with the Staffing Managers to document the various staffing processes and maintain consistency in the processes.

Managed a team of four employees responsible for supporting the staffing applications. Managed staffing technical projects. Developed and facilitated training for the staffing applications.• Created a new training class for the applicant tracking application for the HR department. The training class incorporated both the application and the staffing process. • Integrated the pre-employment processes with the application tracking system. The integration improved the staffing process by decreasing the time for receiving results for pre-employment tests from 48 hours to 24 hours.• Maintained a 100% retention rate with employees.

Supervised a team of four that managed staffing applications. The team managed an average of 500 calls a month. Developed and facilitated classroom training on the staffing systems.• Implemented a new applicant tracking system, automating the staffing process. Decreased the paper handled by more than 50%. • Developed a system enhancement process to document all enhancement requests. Received 50 requests a month. Led an enhancement team to determine the best changes for the system.