Senior Associate, Advertiser Growth
Current
Jul 2024 - Present
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Mona S. Email & Phone Number
Senior Associate, Advertiser Growth
at
Involve Asia
LinkedIn matched
✓ Verified July 2026
3 data sources
Profile completeness 100%
Current company
Role
Senior Associate, Advertiser Growth
Location
Bangkok City, Thailand
Company size
Who is Mona S.? Overview
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Quick answer
Mona S. is listed as Senior Associate, Advertiser Growth at Involve Asia, a with 105 employees, based in Bangkok City, Thailand. AeroLeads shows a matched LinkedIn profile for Mona S..
Mona S. previously worked as Key Account Management at Lazada and BPO Management Team Lead at Lazada. Mona S. holds Bachelor Of Arts - Ba, Cultural Studies/Critical Theory And Analysis, First Class Honors from Chulalongkorn University.
Company email context
Email format at Involve Asia
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Involve Asia
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Profile bio
About Mona S.
Mona S. is a Senior Associate, Advertiser Growth at Involve Asia. She possess expertise in leadership, gender studies, diversity and inclusion, stakeholder engagement, cultural diversity and 39 more skills. She is proficient in English. Colleagues describe her as "I'm thrilled to recommend Mona, an individual whose professional growth I've not only mentored but also witnessed first-hand. Working side by side with her was a genuinely delightful experience. Mona is not only a quick learner and a committed worker, but also a natural leader with outstanding interpersonal skills. She consistently displays a proactive attitude and a talent for promptly identifying and solving problems. Her unwavering dedication, combined with these skills… Show more"
Listed skills include Leadership, Gender Studies, Diversity And Inclusion, Stakeholder Engagement, and 40 others.
Current workplace
Mona S.'s current company
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Involve Asia
9 roles
Mona S. work experience
A career timeline built from the work history available for this profile.
Key Account Management
- Achieved 64.2% absolute spending YoY growth and 23.7% GMV YoY growth, both of which exceeded the average of sellers in the same cluster and segment pool
Feb 2024 - Jun 2024
Bpo Management Team Lead
- Joined as a contractor and got converted to a full-time position within eight months- Set up and managed a team of 20 call agents to support marketplace sellers with a goal to increase platform seller growth- Created onboarding materials on seller system tools and features, and held one-week onboarding/training sessions for several batches of new joiners- Developed a tool and revised SOP for the team and succeeded in increasing over 20% of SKU's GMV coverage in focused campaigns
Jan 2023 - Jan 2024
Shift Management
- Worked in an international environment to support a leading mobile game with over 100 million downloads - Managed ticket queues to ensure SLA compliance- Assigned agents in different teams spontaneous tasks as requested by client- Investigated mishandled tickets to find possible causes and minimize future mistakes- Provided solutions to agents' questions regarding ticket handling and system investigation
Oct 2022 - Dec 2022
Assistant Coordinator
- Managed ticket queues to ensure SLA compliance - Performed searches in Zendesk and monitored ticket trends to identify possible widespread issues and report to client - Reviews team members' public responses to users for quality control
Jun 2022 - Oct 2022
Player Support Agent
- Investigated gameplay logs with CRM tools and handled over 3,000 tickets in both English and Thai- Ticket quality score increased from 87% in 2021 (from 70 QA reviews) to 98% in 2022 (from 211 QA reviews)
Jul 2021 - Jun 2022
Teaching Fellow
- Worked on-site as a full-time teacher teaching English and History to middle school and high school students - Designed lesson plans to help develop students' sense of agency, growth mindset, and critical thinking skills- Led a Human Rights club, a Girls Rising club, and a Gender Equity club facilitating lessons to raise awareness about equity and human rights
Aug 2019 - Mar 2021
Localization Specialist
- Worked remotely with APAC team- Curated GIFs with Thai content for Thai users based on local media trends- Translated search terms for data mapping
May 2018 - Nov 2018
Localization Curator
Oct 2017 - Apr 2018
Team & coworkers
Colleagues at Involve Asia
Other employees you can reach at involve.asia. View company contacts for 105 employees →
V.
Vincent .
Colleague at Involve AsiaKuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia
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MA
Mary Ann Guban
Colleague at Involve AsiaCalabarzon, Philippines
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AA
Amirah A.
Colleague at Involve AsiaWp. Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia
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AB
Agnes Baswel
Colleague at Involve AsiaCainta, Calabarzon, Philippines
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RG
Ridhotul Ghiaz Hadhary
Colleague at Involve AsiaSidoarjo Regency, East Java, Indonesia
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RJ
Ria Jelly Domondon
Colleague at Involve AsiaDasmariñas, Calabarzon, Philippines
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GM
Grethel Mae Mahusay
Colleague at Involve AsiaCebu, Central Visayas, Philippines
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JL
John Lloyd Halongong
Colleague at Involve AsiaCapiz, Western Visayas, Philippines
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VV
Verra Villorante
Colleague at Involve AsiaJaen, Central Luzon, Philippines
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MC
Marsh Casamayor
Colleague at Involve AsiaPhilippines
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Vincent .
Colleague at Involve AsiaKuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia
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MA
Mary Ann Guban
Colleague at Involve AsiaCalabarzon, Philippines
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AA
Amirah A.
Colleague at Involve AsiaWp. Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia
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AB
Agnes Baswel
Colleague at Involve AsiaCainta, Calabarzon, Philippines
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RG
Ridhotul Ghiaz Hadhary
Colleague at Involve AsiaSidoarjo Regency, East Java, Indonesia
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RJ
Ria Jelly Domondon
Colleague at Involve AsiaDasmariñas, Calabarzon, Philippines
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GM
Grethel Mae Mahusay
Colleague at Involve AsiaCebu, Central Visayas, Philippines
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JL
John Lloyd Halongong
Colleague at Involve AsiaCapiz, Western Visayas, Philippines
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VV
Verra Villorante
Colleague at Involve AsiaJaen, Central Luzon, Philippines
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MC
Marsh Casamayor
Colleague at Involve AsiaPhilippines
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3 education records
Mona S. education
Bachelor Of Arts - Ba, Cultural Studies/Critical Theory And Analysis, First Class Honors
Women'S Studies, 3.85
High School Diploma
Triamudom Suksa School
FAQ
Frequently asked questions about Mona S.
Quick answers generated from the profile data available on this page.
What company does Mona S. work for?
Mona S. works for Involve Asia.
What is Mona S.'s role at Involve Asia?
Mona S. is listed as Senior Associate, Advertiser Growth at Involve Asia.
Where is Mona S. based?
Mona S. is based in Bangkok City, Thailand while working with Involve Asia.
What companies has Mona S. worked for?
Mona S. has worked for Involve Asia, Lazada, Mogi Group, Teach For Thailand, and Tenor.
Who are Mona S.'s colleagues at Involve Asia?
Mona S.'s colleagues at Involve Asia include Vincent ., Mary Ann Guban, Amirah A., Agnes Baswel, and Ridhotul Ghiaz Hadhary.
How can I contact Mona S.?
You can use AeroLeads to view verified contact signals for Mona S. at Involve Asia, including work email, phone, and LinkedIn data when available.
What schools did Mona S. attend?
Mona S. holds Bachelor Of Arts - Ba, Cultural Studies/Critical Theory And Analysis, First Class Honors from Chulalongkorn University.
What skills is Mona S. known for?
Mona S. is listed with skills including Leadership, Gender Studies, Diversity And Inclusion, Stakeholder Engagement, Cultural Diversity, Toeic, Microsoft Powerpoint, and Intercultural Communication.
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