Mona Tahoun Email & Phone Number

Montclair, New Jersey, United States

Parsippany, Nj

 Lead and project manage loan process for enrolled students from reviewing and advising on students’ eligibility, coaching students on Financial Aid options and repayment plans, and originating federal, private loans, and institutional loans.  Lead outreach efforts to existing students to address updates, changes, or actions needed to ensure students are informed.  Perform Needs Analysis which safeguards against over awarding Title IV funds, in accordance with federal regulations. Supervise NSLDS to ensure students are in good standing. Coach prospective students in default on resolution options.  Manage Verification process by coordinating tax documentation and verifying students’ information captured in FAFSA applications to clarify any discrepancies. Lead and manage the audit of all active students' files and make corrections (either request more funds or return overages). Project Financial Aid for their second academic year and ensure documentation is complete for approval. Identifying when Professional Judgement, an unusual circumstance that a student needs to provide appropriate documentation for in order to be eligible for Grants, needs to be administered and collecting appropriate documents. Manage Federal Work Study students and coordinate their payment through Financial Aid.  Manage, collect, and post students’ payments on institutional loans and any other campus transactions as well as liaise with third party institutional lenders for payments.

Greater New York City Area

 Key liaison between producers and editors on all news programs. Facilitated communication and content with producers, editors, writers, and production team. Searched and prepared video clips, audio clips, still photos, and other media content for teases and voiceovers. Responsible for designating material for editors to work on by arranging cuts, as well as screening and prioritizing appropriate content for the news segments. Managed time of rundown and each news program as well as provide running time and out-cue on video clips which includes audio. Communicated and coordinated content with the Feeds department on stories/content coming in from reporters on location. Captured and documented footage on the internet that is not in our system and prepare cuts accordingly.

Clifton, Nj

 Responsible for all aspects of customer service including: obtaining and processing orders for commercial businesses and handling all queries related to orders as well as problem solving. Managed all customer accounts with full documentation on customer related issues to ensure seamless communication. Created and worked closely with the Account Managers on leads for new sales opportunities. Coordinated special instructions (RGA) with manufacturers for defective and malfunctioning units. Lead representative in Branch in promoting, offering, and implementing extended warranties to clients.

 Managed all front desk and concierge services as well as processed guest bookings, registration, and check-outs, while projecting a professional image. Promoted and booked higher revenue generating rooms, including concierge and pool-side rooms. Responsible for being key liaison for guests and handling customers’ inquiries whilst ensuring that exceptional client service is consistently offered. Managed all daily processes to increase the speed of total work and maximize efficiency. Responsible for training of all new junior staff across relevant departments as needed. Protected company assets by validating that payments were received in full. Compiled reports twice daily to ensure front desk is running efficiently.

Bachelor Of Arts (Ba), Communications-- Media Production

Activities and Societies: Dean's List

Aa, Communications

Education record