Mona Y. Email & Phone Number

Richmond, British Columbia, Canada

• Reduced shot recovery cycle time by 44% (from 90 to 50 hours) by interviewing project leads, utilizing a critical path diagram, and implementing a modular workflow for simultaneous tasks.• Improved plasma shot data access by developing a Dash app that consolidated SQL databases and Python library data, improving analysis efficiency for plasma scientists. Self-taught Python to implement solution.• Demonstrated feasibility of a new lithium removal process by melting off 80% of the lithium mass in testing. Designed test jig, calculated power inputs, and adapted test procedures to meet tight deadlines.• Optimized liner configuration by performing pressure calculations and running finite element simulations, resulting in improved stress distribution on the center shaft.

North Vancouver, British Columbia, Canada

• Eliminated probe failures, reducing the failure rate from 15% to 0% through the development of a new epoxy formulation and extensive experimentation, analysis, and optimization of additive ratios.• Improved scanning tool clarity by 20% by collaborating with stakeholders, analyzing failures, and redesigning the tool for higher performance.• Designed and implemented an indexed rotation mechanism using AutoCAD to upgrade an existing tool holding jig

Greater Vancouver, British Columbia, Canada

• Increased membership renewal rates from 37% to 99% within 3 months by educating customers on the value of BCAA membership and building strong customer relationships.• Achieved the highest number of email collections during an office-wide campaign by effectively promoting membership deals, resulting in increased customer engagement.• Ensured smooth operation through coordinating appointment bookings, directing walk-in customer inquiries, and using Customer Records Management system to assist guests

Greater Vancouver, British Columbia, Canada

• Boosted customer satisfaction rating from 3.9 to 4.6 by coaching crew members on guest-centered service strategies, consistently exceeding operational and customer experience targets.• Led a team of 6 crew members per shift, delegating tasks to meet drive-through operation goals and improving overall customer satisfaction.• Organized weekly family night events for groups of up to 10 children, enhancing customer loyalty and building lasting relationships with regulars.• Awarded Employee of the Month as "McDonald’s Leader of Tomorrow" in September 2018 for leadership and consistent performance.

• Assisted teacher with English lessons and various activities for groups of thirty plus international students • Translated from Mandarin to English to help mitigate language barriers between students and teachers

Bachelor Of Applied Science - Basc, Mechanical Engineering

Minor: Commerce Dean's List: All semesters CPGA: 85.6%

English And History Hl

English grade: 6 History grade: 7

Dogwood Diploma

Commitments: Volleyball Team, Mentorship Program (President), Service and Outreach Leadership Team (Executive), Chapel Leadership Team.