Mon Chao Email & Phone Number

Singapore

Career milestones• Attained 400% of KPI within first five months in the industry, clinching the top Rookie award in the no.1 group in Prudential SG• Subsequently, achieved 180% growth in production and awarded President’s Club qualifier (Top 20 Financial Consultants in the whole of Singapore)• Multiple Million Dollar Round Table Qualifier, representing the top 0.05 percent in the industry• Promoted to Financial Services Manager, led a team of consultants with a niche in mass affluent, HNW and expatriate market• Featured on Yahoo! Finance and Prout as a subject matter expert• Invited as a guest speaker for 3 mega Prudential seminars (MY, PH, SG) to share industry best practices, where I advocated for the importance of effective communication through story telling/concept selling for life insuranceManagement experience • Led a team of six Financial Consultants (FCs) focusing on International Business and Mass Affluent market, achieving Starclub, Quality club and Fasttrack within the first year.• Partner with leaders in the organisation to customise a training program aimed at ensuring the success of new Financial Consultants (FCs) based on prevalent market trends• Develop skills framework in order to facilitate skills recognition and support the design of training programmes for skills and career development• Conduct learning needs analysis to identify development opportunities and propose strategic solution to close learning gaps of FCs and support business goals set by leaders• Evaluate effectiveness of training program while implementing improvements based on feedback from FCs in order to ensure curriculum remains meaningful and relevant​ • Actively involved in the systematic on-boarding process and training of new FCs by conducting rookie insurance crash course for new FCs on a quarterly basis • Act as a mentor for aspiring MDRT qualifiers, coaching them to achieve their career aspirations

Singapore

Key Competencies• Adept in full spectrum of financial planning, providing an all rounded analysis for clients to determine their financial goals and identify gaps in their portfolio • Customise financial plans to address unique needs of clients, offering holistic solutions such as risk management, legacy/retirement planning, investments and tax solutions • Keeping up to date with current trends within the financial markets in order to better advise clients, translating complex information into golden nuggets of information to empower clients to make sound financial decisions for their future• Organically built a portfolio of more than 200 clients with a niche in Mass Affluent, Expatriate and HNW markets• Systematically conduct portfolio review with clients to ensure their desired financial outcomes are aligned to their dream life• Utilise fintech software Goalsmapper to optimise the financial process, creating graphs, charts and other visual aids in order to display complex information in an easy to understand format for all, thus maintaining stellar client experience

Singapore

Kiehls’ Boys Pioneer (Marketing and PR events)• Heavily involved in Kiehls VIP parties, product launches, pop up stores as well as setting up of media events and catering to media requests and public queries• Share product knowledge, distribute samples (we believe in trying before buying), obtain prospect customer details for marketing purposes and create/establish brand awareness amongst the public through roadshows, new launch and pop up events• Train new Kiehls' Boys on product knowledge, workflow and ensure marketing objectives and targets are met Kiehls’ Advisor• Provide extensive and comprehensive skin care consultation for customers• Share personalised beauty tips and impart skin care knowledge with walk in customers• Meet personal sales target while offering a quirky and exciting buying/consulting experience for consumers • Share the rich history of Kiehl's as a brand while conveying the mission and vision of the founding father• Recruit customers into loyalty program (Friends of Kiehl's) and build customer relationships • Support selling effort by maintaining categories through stock replenishment and good housekeeping procedures

Singapore

Singapore

Fashion advisor role• Primarily to represent, promote, and sell the brand through imparting of product knowledge, story telling and sharing of Chanel savoir-faire• Provide an impeccable and luxurious shopping experience amongst walk-in customers so as to secure sales as well as create/elevate the brand image of Chanel• Processing of daily paperwork, following up with clients, answering client questions, and meeting assigned sales and productivity goals (personal/boutique/category)• Ensure daily boutique operations are carried out smoothly (opening/closing) coupled with occasional cashier and inventory IC duties• Constantly apply the three Rs of Chanel service requirements (recruit, retain, reactivate) customersVisual Merchandising (VM) Role• Involved in the development, delivery and communicating of visual concepts and strategies to promote Chanel fashion goods• Active role in ensuring that boutique displays are aligned to the VM guidelines issued by Chanel Paris HQ• Solicit feedback from colleagues and customers on the visual impact of displays and implementing changes• Involved in the setting up of new seasonal collections (overnight VM display changes)• Assist in setting up of VIP parties, company events etc.

Graduate Diploma, Counseling Psychology

Graduate Diploma in Counselling & Psychotherapy

Bachelor’S Degree, Communications

⋆ Major in Public Relations and Journalism ⋆ Dean's commendation recipient

Diploma, Human Resource Management

⋆ Acquired skills in formulating and implementing human resource policies and practices. ⋆ Fundamental knowledge in HR Management.