Monchie Manabat Email & Phone Number

Sydney, Australia

• Analyze critical support requirements within ERP business solution, MS Dynamics GP (Financials and Distribution modules), Retail and CRM.• Implement effective customer satisfaction strategies by identifying and eliminating the root causes of customer problems.• Identify and document Change Requests to drive system enhancement. Apply and test any hot-fixes within the system; documentation of testing processes. Note deficiencies among different processes and potential opportunities for the clients.• Installation and management of database (SQL Server). Setup and configure backup plans. Troubleshoot data related issues within SQL.• Designs and customizes reports in accordance to customer requirements.• Coordinates with Development team/Technical team regarding product upgrades and customization. • Performs on-site assistance for very urgent customer issues and queries.

Manila, Philippines

• Provide end to end consulting services to retail clients with retail solutions. This includes project management, planning, deployment and training for general retail clients and enterprise solutions.• Understand and document customer requirements and focus areas during discussions with the key stakeholders. • Provide assistance to the business development team for pre-sales activities.• Assists with system customizations required for reporting and deployment. • Prepare test scenarios for QA analysis constructed from functional requirements and highlighting key focus points as hot spots.• Facilitate user acceptance testing and provide feedback to the development team and the client. • Provide on-site installation and repair services. • Design, manage and provide training on retail solutions and systems specific to the business requirements of the enterprise/company.• Assist in the development of training documentation for both internal and external audiences that are clear, informative and professional to meet required knowledge transfer. • Customized reports, troubleshoot issues and provided product demonstrations for new product releases. • Setup and configuration of databases (SQL) and implement backup schemes • Manage, plan and deliver installations and deployment of retail solutions.• Efficiently prepare equipment before installation and ensure hardware prepared align with the enterprise retail solution implementation guidelines.• Review and update relevant documentation for systems and processes.• Provide pre-sales and post deployment support to clients and internal teams. This includes services, software and hardware related queries.

Manila, Philippines

• Assisted MBS partners and customers in the installation, configuration and troubleshooting of the Great Plains software focusing on Financial and Distributions series.• Handled real time phone support and email support for issues regarding software usage. Ensured that partners and customers receive timely responses according to their support plans.

Manila, Philippines