Monchie Manabat Email & Phone Number

Sydney, Australia

• Analyze critical support requirements within ERP business solution, MS Dynamics GP (Financials and Distribution modules), Retail and CRM.
• Implement effective customer satisfaction strategies by identifying and eliminating the root causes of customer problems.
• Identify and document Change Requests to drive system enhancement. Apply and test any hot-fixes within the system; documentation of testing processes. Note deficiencies among different processes and potential.
• Installation and management of database (SQL Server). Setup and configure backup plans. Troubleshoot data related issues within SQL.
• Designs and customizes reports in accordance to customer requirements.
• Coordinates with Development team/Technical team regarding product upgrades and customization.

Manila, Philippines

• Provide end to end consulting services to retail clients with retail solutions. This includes project management, planning, deployment and training for general retail clients and enterprise solutions.
• Understand and document customer requirements and focus areas during discussions with the key stakeholders.
• Provide assistance to the business development team for pre-sales activities.
• Assists with system customizations required for reporting and deployment.
• Prepare test scenarios for QA analysis constructed from functional requirements and highlighting key focus points as hot spots.
• Facilitate user acceptance testing and provide feedback to the development team and the client.

Manila, Philippines

• Assisted MBS partners and customers in the installation, configuration and troubleshooting of the Great Plains software focusing on Financial and Distributions series.
• Handled real time phone support and email support for issues regarding software usage. Ensured that partners and customers receive timely responses according to their support plans.

Manila, Philippines