To handle all 1st level escalations of clients.To analyze & maintain reports as per client’s requirement.Implement solutions and ensure documentation with Maintaining Daily/Weekly/Monthly Reports & Dashboards.To ensure that client’s KPI’s are met.Managing customer response & escalations for the respective Circle by co-operating with Drive Test Engineer or Site Engineers and RF (Radio Frequency) personnel.Troubleshooting Complaints resolved by analyzing subscriber-active-profile in switch by issuing commands through OSS (Citrix Server) and solving / guiding them accordingly and ensuring that issues can be resolved at First Attempt.Both reactive and proactive approaches to clients’ issues for diagnosis and resolution of maintenance issues.Ensure adherence to defined procedures.Co-ordinate with NOC (Network Operation Centre) Level 3 and Level 4 team until resolution of customer complaints.Escalate complaints based on defined timeliness.Update Trouble ticket logs on regular basis. Update help desk Trouble ticket, and perform ticket follow-ups and ticket closure.Follow up with the teams

Generating quality leads that result in salesTaking care of all the marketing related activities.Generating Admissions.Visiting Schools for Presentations.Counseling Students and Parents.Doing market analysis.Branding promotions.Developing sales strategies, meeting sales targets.Attending exhibitions and other seminars activities.Visiting scheduled appointment for effective demo delivery and generating leads through cold visits.Conducting Events, Open Houses and Promotional plans.