Monday Lee 李宣霏 Email & Phone Number

Singapore

- Collaborate with Sales, Product and Technical teams to provide excellent customer success services and resolve customer issues promptly - Enhance customer relationships, drive adoption and promote growth with key objective of improving customer user experience- Drive and manage contract renewals, including upsell, through direct communication with.

Singapore

- Managed and responded to customers’ enquiries, challenges and needs through call centre- Managed Mandarin-Chinese speaking customers and enquiries- Handled customer complaints by providing appropriate solutions to ensure resolution - Organised documentation of customer case content including articles, manuals, and FAQs

Singapore

- Resolved customers’ queries in a timely and accurate way, via phone, email, chat and help desk software (Jira).- Worked closely with Sales, Product and Technical teams to ensure customer satisfaction- Developed and shared best practices with team members to improve the quality, effectiveness, and efficiency of team processes.- Trained and guided junior.

Singapore

• Provided financial accounting support:
• Managing Account Receivables & Account Payables MYOB software
• Issuing Invoices and Delivery Orders
• Reconciliation of Bank Records
• Filing of GST Returns - Provided administrative and HR support: assisted and oversaw all HR administration tasks and requests such as managing employees’ information and leave records

Singapore

• Provided secretarial support to Directors:
• Managed Director’s calendar, including personal arrangements and schedules
• Maintained records of Cash Flows, Bank Accounts and Reimbursements- Managed and oversaw all property-related matters:
• Sourcing of suppliers for merchandises and spare parts
• Liaising with various stakeholders such as the tenants, contractors and management officer
• Liaising with real estate agents to facilitate the sale and rental of properties- Supported in Australia commercial properties and office management:

Singapore

- Provided secretarial support to Group President and Chief of Finance- Collaborated with company auditor to ensure corporate submission compliance with Hong Kong Stock Exchange - Organized periodical board meetings, reviewed agenda and deliverables - Managed correspondences with external and internal stakeholders- Collaborated with subsidiaries across.

Singapore

- Provided administrative support to senior management - Managed full set of accounts and performed financial analysis - Provided HR support for tasks such as issuing of salary and tracking leave applications

Singapore

- Provided administrative support to the President and General Manager - Assisted in translating documents from English to Japanese, and vice versa - Oversaw the accounts and assisted in financial analysis - Assisted in HR tasks such as updating internal databases and issuing of salary

Singapore

- Provided administrative support to the President and General Manager - Assisted in interpreting and communicating treatment plans for Japanese patients - Managed the clinic’s calendar and patient appointments - Assisted in financial processes such as patients’ insurance claims - Supported the bi-annual Japanese school healthcare events and checks

Singapore

- Generated invoices for 7 departments within the Sales division - Compiled weekly sales report for 7 departments- Managed and maintained library system

Bachelor'S Degree, Japanese Studies

Education record