Monea Johnson Email & Phone Number

Reviewed medical claims for accuracy and completeness, verifying patient eligibility and coding.Researched claim denials and appeals to determine appropriate resolution.Responded promptly to customer inquiries regarding claim status or other issues.Submitted electronic claims through various clearinghouses when necessary.Stayed current on HIPAA regulations, benefits claim processing, medical terminology and other procedures.Researched and resolved complex medical claims issues to support timely processing.Maintained knowledge of benefits claim processing, claims principles, medical terminology, and procedures and HIPAA regulations.Verified patient insurance coverage and benefits for medical claims.Coordinated with contracting department to resolve payer issues.Communicated required insurance information in person and by telephone to patients, physician offices, third party payers and agencies.Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.

Dispatched multiple teams of technicians as necessary and appropriate in response to customer calls. Research company objectives and develop plans to meet and exceed goals and equally comprehend the financial implications of vendor assignments as it relates to a specific job.Coordinated and resolved long- and short-term planning and scheduling problems with personnel on project teams and contractors.Generated invoices, while maintaining records of all transactions and service costs.Developing, managing and monitoring and controlling program and project specific budgets, cash flow projections, and forecasts.Monitored the progress of all incoming and outgoing relocation processes to ensure smooth transitions.Organized the shipment of household goods for relocating employees.Negotiated contracts with vendors such as moving companies or real estate agents.Collaborated with logistics personnel to coordinate the timely delivery of goods.Monitored changes in global regulatory laws to ensure compliance with current policies and procedures.

Resolving customer complaints and concerns while escalating other technical issues to the appropriate department, ensuring swift and total resolution.Research company objectives and develop plans to meet and exceed goals and equally comprehend the financial implications of vendor assignments as it relates to a specific job.Assign appropriate resources to match client needs on-demand, schedule, and book conference rooms for clients, and organize resources to meet every request at the point of need.Fulfil other administrative duties, including setting up new client accounts via company portal complete front-end processing for settles cases.Document incoming inquiries from clients around price quotes for jobs that have already been performed.Conceptualize and suggest improvement to workflow process and create and maintain expense reports.

Researched credit card disputes and built dispute cases to recover funds for merchants. Validated data from internal and third-party systems and ensure appropriate course of action is being pursued. Ensured accurate and appropriate responses to disputes. Monitored dispute transactions for possible fraudulent activity. Updated and maintain all related departmental files for accurate tracking and proper follow-up. Successfully ensured the customers dispute representment and documentation to a payment processor was completed and with minimal or no errors. Efficiently met goals and cross-trained in other areas of the business. Developed an understanding of the full scope and impact of chargeback fraud and friendly fraud activities.

Ontario, California, United States

Monitored dispatch board and adjusted call priorities regularly based on the caller’s needs.Served as the point of contact for all daily scheduling of labor and equipment needs and changes, embracing continuous improvement efforts.Established, promoted, and spearheaded continuous improvement efforts to establish drivers and trucks utilized to maximum potential.Managed customer calls effectively and efficiently in a complex, fast-paced, and challenging dispatching environment.Planned driver’s itinerary to ensure timely pick-up and delivery of loads while following safety and government regulationsProcessed accounts receivable, accounts payable and payroll, utilizing in-house software.

Eastvale, California, United States

Organized and managed meetings and made appointments with individuals on a priority basis while planning and supervising all personal travel arrangements.Managed telephone calls and emails while learning on the job and acquiring new skills that were pivotal to the organization's growth.Planned and organized events onboard; coordinated with outside vendors such as local hotels, marinas, and entertainment while maintaining an open dialogue with clients to ensure smooth running events.Scheduled and coordinated business and personal appointments, arranged transportation and hotel accommodations.Managed daily office calendars, scheduling meetings and conference calls, and output correspondence for Senior Executives.

Fontana, California, United States

Sorted and segregated postal and federal commodities, verified information in the computer system updated and accurate.Processed and routed incoming mail, updated daily logs for tracking file movements, and gained advanced knowledge of data entry.Executed vital team-player attributes, including adapting to changing work priorities to maintain a healthy and friendly environment as well as proper communication with diverse groups.Performed other related duties as assigned for the purpose of ensuring the efficient and effective functioning of the work unit.

Bachelor Of Business Administration - Bba

High School