Moneea Alamin Email & Phone Number

United Kingdom

London, United Kingdom

• Shift work – 24 hour cover
• Working with internal stakeholders, and external contractors to ensure faults are rectified promptly, within reasonable time frames to avoid customer facing regime penalties.
• Sending timely, accurate and informative updates on failures and events on the system to senior management team and other stakeholders.
• Responsible for creating, maintaining and managing the DLR Metro database, ensuring that all records are accurate and complete.
• Working in collaboration in the Control Centre particularly closely with CRT, MCU, and IA’s.

London, United Kingdom

• First Bangladeshi Female PSQFirst Hijabi PSASafety Critical. Shift work 04:30 - 02:00
• Providing front line customer service on DLR train, dealing with members of the public throughout the day very often in conditions of conflict due to revenue protection, operating the train, working alone and.
• Communicate effectively to passengers and controllers
• Assisting rostering to provide PSA duty cover for planned, unplanned absences, sickness, approvals for duty swaps and lieu days, document management
• Customer service office support, resolving, charter refunds, answering queries by phone, email. Providing customer service at DLR stations such as Canary Wharf, Tower Gateway, LondonCity Airport.

London, United Kingdom

 Supported internal Head Office, Regions, Sectors and Suppliers, provided reprographic services on ad-hoc basis. Tracking, logging and monitoring the lifecycle of question papers/ documents from typesetting to completion for all sectors. Monitor compliance with procurement procedures, raise purchase requisitions, good receipting, resolving invoicing.

Resolving problems, meeting and exceeding customer requirements to ensure eventsran smoothly, maintaining the safety and security of premises and all users, hospitalityand reception duties. Fire Warden and First Aid at Work trained.

Customer Assistant: Cashier (June 2004 - December 2010) consistently meeting targetsand measures, and providing overall a high level of customer service.General Assistant: Deli Counter (August 2003 – June 2004)

United Kingdom

London, United Kingdom

A programme which I was sponsored by John Lewis Partnership. It included residential seminars to further develop skills, business sensibility, and work placements to put learning into action. Through the programme, I was able to consolidate and enhance my skills and competencies such as networking, communication and time management

London, United Kingdom

Placement as part of Windsor Fellowship Undergraduate Leadership ProgrammeBuying Assistant Sports Clothing & Footwear: John Lewis. London.June-September 2006, requested to return December 2006 – January 2007 Supported internal Head Office, Branches and Suppliers by responding accurately and promptly to product related queries, provided efficient and.

Oxford Street, London, United Kingdom

Placement as part of Windsor Fellowship Undergraduate Leadership ProgrammeA structured scheme giving an insight into retail management, based at flagship store.Worked in collaboration with another trainee on an Outplacement project, presentingresearch and producing staff resources. Included being a Sales Associate inWomenswear Branded Collections.