Highly effective sales professional with a successful track record in exceeding sales targets with guest satisfaction. I have honed my skills over time and continuously strive to improve and adopting my skills to meet marketing changes with passion of delivering an exceptional service experience.
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Restaurant ManagerChicken King LlcDubai, Ae -
Sales RepresentativeHard Rock International Apr 2022 - Mar 2023Dubai, United Arab Emirates- Exceeded targets 20% to 35% continuously within my employment with a positive feedback from customers.- Demonstrate extensive knowledge of our products with self-motivation gifted me the ability to be on top as a highest sales during my employment and improved my skills of time management and Direct sales also of providing exceptional services.- Utilizing effective sales techniques & strategies assist to increase our total sales revenue by 20%.- self-motivated driven me to successfully work independently and take initiative to Market research to identify new sales opportunities and staying up-to-date with industry trends. -
Retail Sales RepresentativeAltayer Jan 2019 - Feb 2022Dubai, United Arab Emirateswith al tayer I gained an amazing sales skills & knowledge about products, industry and market. - Communicate effectively with professional manner to encouraging everyone to maxims their protectional.- Understand customers needs & problem solving listening with carefully to their concern and "take a personal accountability of getting result".- Build strong relationship with providing excellent service and addressing customer concerns about sale and offers with a choices that fit customer needs by balancing values & benefits to find out common ground of sales activities to fit customer needs with our goals- Experience of using my multiple skills for the support organization based on my professional background Support at: "Bloomingdales after-sales service team" & "Emporio Armani,MOE" -
BartenderHyatt Hotels Corporation Dec 2014 - Aug 2018Sharm El Sheikh, South Sinai, Egypt- Preparing and serving alcoholic and non-alcoholic beverages to customers.Creating a welcoming atmosphere with providing excellent service, that customers have a positive experience.- Knowledgeable of alcohol and how to mix to create international & variety of cocktails, and good knowledge of wines.- Able to handle difficult situations resolve any issues that arise and awareness of the Symptoms of intoxication.- Processing payments,handling cash & changes.- Cleaning and maintaining the bar, well-stocked.- Time Management to serve customers quickly with efficiently.- Possess my communication skills like: attention to detail, multitask, working under pressure in a fast-paced environment. -
Shift InchargeAccor Aug 2012 - Jul 2014Makkah, Saudi Arabia- Monitoring the operation and report the feedback of the shift also coaching team when needed and check all of the orders promptly with accurately to ensure that food and beverages delivered to a guest with high quality presented attractively.- Handling guest complaints and taking proper action depending on the situation to get solution and also follow-up to insure of customer satisfaction. - Maintaining hygiene and insure all areas is organized & provide training with Guidance for new staff on procedures and hotel policies as well. - Monitoring inventory levels of supplies and placing orders for additional items as needed.
Frequently Asked Questions about Monem Hafez
What company does Monem Hafez work for?
Monem Hafez works for Chicken King Llc
What is Monem Hafez's role at the current company?
Monem Hafez's current role is Restaurant Manager.
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