Monet' Mccaw Email & Phone Number

• Oversee contracts, issues, terms and conditions, while ensuring documents are in compliance with internal company requirements, investor requirements and government requirements.
• Conduct root cause analysis on frequent issues, identifying numerous areas for improvement, leading to a 35% improvement of processing loan documents.
• Spearheaded preparing monthly/quarterly reports related to handling escalations, resulting in clearer expectations for team members and improved overall performance.

• Provide input and recommendations for process improvement adhering to current policy, regulations and procedures.
• Utilized investigative skills to resolve client issues by using technology within Schwab to identify efficient and effective methods to meet client’s needs, known as a key performer in resolving client issues.
• Prepared detailed reports on analyzed price quotes, enabling data-driven decisions.

Greater St. Louis

• As a Licensed Notary Public and Certified Loan Signing Agent, conducted thorough reviews of more than 80+ loan applications with a mortgage average of $650K, skilled at identifying consumer liabilities.
• Collected on delinquent accounts and led meetings on potential financial profits/loss clients may face, as a result, improved customer satisfaction by 20%.
• Increased productivity by managing loan templates that aligns with Federal, State and Local regulations through streamlining reporting, leading to a 45% reduction in errors.

St Louis, Missouri, United States

• Provided quality client administration by processing all standard financial transactions over $250K.
• Contributed to work system improvements of the department by identifying barriers, trends and patterns of client issues and providing input solutions.
• Increased productivity by orchestrating and managing newer processes between teams to streamline operations and reduce errors by 35%.
• Updated client account information and assisted with facilitating transactions

• Provided an overview of products and services to clients in person and by phone while adhering to all bank policies and federal guidelines.
• Processed more than 75 transactions daily, resulting in a 40% increase of customer gratification due to improved and accurate cash handling workflow.
• Conducted competitor analysis on lending data and savings rates data to leverage competitor insights, discover trends and improve product offerings.