Monet' Mccaw Email & Phone Number

• Oversee contracts, issues, terms and conditions, while ensuring documents are in compliance with internal company requirements, investor requirements and government requirements.• Conduct root cause analysis on frequent issues, identifying numerous areas for improvement, leading to a 35% improvement of processing loan documents.• Spearheaded preparing monthly/quarterly reports related to handling escalations, resulting in clearer expectations for team members and improved overall performance.

• Provide input and recommendations for process improvement adhering to current policy, regulations and procedures.• Utilized investigative skills to resolve client issues by using technology within Schwab to identify efficient and effective methods to meet client’s needs, known as a key performer in resolving client issues.• Prepared detailed reports on analyzed price quotes, enabling data-driven decisions.

Greater St. Louis

• • As a Licensed Notary Public and Certified Loan Signing Agent, conducted thorough reviews of more than 80+ loan applications with a mortgage average of $650K, skilled at identifying consumer liabilities.• Collected on delinquent accounts and led meetings on potential financial profits/loss clients may face, as a result, improved customer satisfaction by 20%.• Increased productivity by managing loan templates that aligns with Federal, State and Local regulations through streamlining reporting, leading to a 45% reduction in errors.

St Louis, Missouri, United States

• Provided quality client administration by processing all standard financial transactions over $250K.• Contributed to work system improvements of the department by identifying barriers, trends and patterns of client issues and providing input solutions.• Increased productivity by orchestrating and managing newer processes between teams to streamline operations and reduce errors by 35%.• Updated client account information and assisted with facilitating transactions

• Provided an overview of products and services to clients in person and by phone while adhering to all bank policies and federal guidelines.• Processed more than 75 transactions daily, resulting in a 40% increase of customer gratification due to improved and accurate cash handling workflow.• Conducted competitor analysis on lending data and savings rates data to leverage competitor insights, discover trends and improve product offerings.