Monet Brown, Ma Email & Phone Number

Charlotte, Nc

Charlotte, North Carolina, United States

Maintain a progressing pipeline of Conventional, FHA and VA loans.Review documents for accuracy including title, purchase contracts, income documents, verification of employment, assets, appraisals, etc.Effective and timely communication to both external customers (Clients, 3rd Parties, Vendors) as well as internal customers (Loan Officers, Underwriters, Closers).Maintain and adapt to the changing mortgage guidelines.Appropriately set borrower expectations for the mortgage process and establish that the processor is the main point of contact until closing.Hold the responsibility to request, gather and analyze documentation required from the borrowers, internally and third party for underwriting approval.Understand and request documentation requirements for mortgage financing (tax transcripts, paystubs, tax returns, income calculation, etc.).

Charlotte, North Carolina Area

Request and analyze motor vehicle records for compliance with company policy Maintain 95+% of Driver Qualification files for drivers and maintenance technicians in accordance with DOT auditsSchedule pre-employment and random drug tests and physicals for current and prospective driversReview driver applications for accuracy & compliance according to company policy and DOT regulationsEnsure accuracy of paper & electronic documents in accordance with company rules & federal regulations

Fort Mill, South Carolina

Drive profit through inbound calls from customers using persuasive techniquesRelay brand awareness tailored to customers based on advertising/sales channelsIncrease customer profitability by utilizing upselling and cross selling techniquesEnsure a positive customer experience by providing product knowledge and solutions to customers as a Subject Matter Expert

Charlotte, Nc

Initiated hiring process with employment applications for 1099 contract tractor trailer drivers.Ensured quality hires through background checks of prospective candidates in accordance with standards and regulationsAdministered and validated on-boarding and training documentsConducted quality checks for W-9 forms and EIN documents to ensure accuracy in accordance with IRS regulations and standards.Initiated and approves employment applications based on criminal, driving, and employment history through HireRight

Charlotte, North Carolina Area

Ensured sales goals were met and provided excellent customer serviceConsistently achieved sales per hour and pre-sell goals Conducted client consultations and customized servicesEducate clients, recommend, and sell specialty retail products and services

Charlotte, Nc

Recruited and interviewed potential students Actively generated referrals via telephone and special events to help meet and exceed goals /sales quotaOversaw open house events and facilitated presentations about the school & programsSupported enrollment process including processing applications.

Charlotte, North Carolina Area

Responsibilities include recruiting and screening potential students for qualification and readiness for higher education; developing academic and graduation plans; educating students on resources and student workshops available; training students on how to be successful in an online learning environment.Key Accomplishments:• Trained and developed 100% of enrolled students on career development • Recruited and screened potential students for qualification and readiness for higher education• Consistently increased student population by 20%• Maintained 95-100% retention of personal enrollments

Fort Mill, Sc

Created training documents for new hires and facilitated new hire trainingsWorked with general contractors in the planning of new construction sites to ensure installation management occurred on schedule.Served as the first point of contact for 200 + clients daily through inbound calls in a phone queue for technical supportManaged projects to ensure the installation of music sound systems, satellite television, and drive-thru systems; communicated daily with warehouse personnel to quantify and track inventory; maintained rapport with current and potential clients to ensure brand equity.

Graduate Certificate, Human Resources Management/Personnel Administration, General

Master Of Arts (M.A.), Organizational Leadership, 3.8/4.0

Bachelor Of Science (B.S.), Integrated Marketing Communications

Activities and Societies: Alpha Kappa Alpha Sorority, Inc., Alpha Kappa Psi, professional business fraternity, Student Alumni Council.

Education record

Summer 2005 Traveled to Segovia, Toledo, Madrid, and Ciudad Rodrigo studying culture, art, history, and the Spanish language.