Experienced in the following aspects:Operations Management,People Management, Succession Planning,Billing and Collection,Inventory and Logistics Management,Office Administration,Customer Service,CRM Design,Technical Support,Facebook Marketing,FB Page Setup and Management,Billing Services, Quality Assurance,Report Generation/DesignHuman Resource Management, Recruitment,Employee Retention Programs and InitiativesCommunity Management, Game Operations, Game Moderation,Online Game Publishing,Game Localization, Experienced in publishing and supporting massively multiplayer online (MMO) games: Role-Playing games, Casual Games, First Person Shooter games, Social Networking games, Mobile Games, Action Role Playing games, Sports & Simulation games

Eco Solutions Carwash - A waterless carwash solutions brand

 Joined the online video game industry in 2004. Oversaw overall operations of the Customer Support Department. Initiated and oversaw the development of concise and efficient system of rules and procedures of support. Designed & managed the development of an internally developed support system fitting all the necessary requirements applicable to the entire Level Up! Customer Support operations. Responsible for overseeing the maintenance and development of all Customer Service related procedures and tools. Established a measurable and realistic metric system for performance monitoring based on productivity and quality. Boosted morale, increased productivity and overall efficiency of the entire Department. Communicated, coordinated and facilitated major support related concerns to other department heads during weekly and monthly Management Committee (MANCOMM) meetings. Member of Level Up Inc.'s Senior Management (MANCOMM) Showed strong leadership while providing excellent support over the following MMO games: Ragnarok, RF Online, Grand Chase, Silkroad, Rohan, Freestyle, Oz World, Perfect World, Flyff, Khan Online, Pangya, Crazy Kart, Rose Online, Hyper Relay and Hello Kitty Online.