With over 10 years of experience as a Senior Manager, Customer Success at SAS, I lead a team that partners with customers to help them get the most out of their investment in SAS. My team and I advocate, connect, and empower customers with the knowledge, expertise, and resources that they need to achieve their goals and overcome their challenges.I have a strong background in customer-centric marketing, with 20 years of experience in various roles across the sales and marketing lifecycle. I have developed and implemented innovative programs for customers and prospects, such as loyalty and retention programs, customer experience strategies, and customer marketing campaigns. I have also collaborated and facilitated effectively with internal and external stakeholders in a global organization, providing vision and leadership to establish new roles, processes, messaging, and strategies.
Listed skills include Crm, Leadership, Management, Analytics, and 20 others.