Mong Nguyen Email & Phone Number

Western Division

Western Division

Central Division

▪ Acquired Next Level Hospitality Services in April 2021.▪ Led 13 Regional Directors of Operations, overseeing 165 long-term care facilities across eight states (TX, KY, TN, IN, MI, OH, SD, IA).▪ Served in a senior strategic and administrative role for the expansion of new business across 8 nationwide markets. Organized and directed implementation efforts and collaborated cross-functionally to execute standardized systems and processes.▪ Planned and lead all administrative activities related to daily operations including strategic planning, operations goal development, budget development and management, and policy, procedure, and process creation and implementation.▪ Subject-matter expert in federal and state regulations (OSHA, EPA, CMS, JCHAO). Responsible for keeping team members apprised of regulatory changes and regulatory survey readiness.▪ Collected, analyzed and acted on client and patient feedback data gathered across 165 unique facilities.▪ Created a culture of continuous learning and develops programs to strengthen success across all layers of the organization. Responsible for initial and ongoing training and quality control efforts tied to operational excellence for hourly team members and salaried leadership.

Central Division

Central Division

Central Division

Nashville, Tennessee

▪ Improved HCAHPS patient satisfaction survey results from the 40th percentile to the 75th percentile in a 1 year timeframe by assessing the quality of operational touchpoints across the patient experience. Performed ongoing inspections and continuous training efforts to positively impact patient care.▪ Responsible for the management of supply ordering and housekeeping, laundry, admission, discharge, and inventory control functions programs. Promotes a strong focus on financial stewardship. ▪ Supervised and directed activities of 180 FTEs to ensure that operational objectives are achieved. Planned and conducted in-service workshops and new hire orientations. Accountable for talent acquisition efforts tied to the recruitment and hiring of hourly staff.▪ Led weekly meetings with C-Suite members and other senior executives to facilitate a shared vision, strategy and tactical plan focused on patient experience priorities and outcomes related to room turnover goals. ▪ Successfully passed the hospital’s Joint Commission regulatory survey with zero deficiencies in September 2019.

Las Vegas, Nevada

▪ Facilitated operations for a housekeeping and laundry department of 171 FTEs under the direction of the Administrative Director.▪ Created and implemented infection control and universal precaution policies and emergency disaster procedures to ensure a safe patient environment.▪ Developed and maintained written job descriptions/daily task lists and performance evaluations for all team members. Coordinated and documented counseling, disciplinary action, and terminations in collaboration with hospital Human Resources and The Service Employees International Union (SEIU).

Hastings, Nebraska

▪ Spearheaded a new account start-up while orienting all hospital administration, clinical and support staff through the vendor transition phase in partnering with HHS.▪ Achieved department goals tied to room turnover efficiency, employee retention, and patient satisfaction.▪ Successfully passed the hospital’s Joint Commission regulatory survey with zero deficiencies in September 2017.

Baton Rouge, Louisiana

▪ Introduced, adapted, and implemented HHS’ acute healthcare systems and processes to a senior living environment to create a model for future accounts. ▪ Received three positive reference letters from St. James Place’s CEO across three years of tenure at the account and successfully obtained a three-year contract renewal in July 2017.▪ Participated in three annual state surveys with zero deficiencies each year, resulting in raising St. James Place from a 2-Star to a 5-Star rated facility from Centers for Medicare & Medicare Services (CMS).

Baton Rouge, Louisiana

Bachelor'S Degree, Biological/Biosystems Engineering

High School Diploma, Math And Science