Planning, coordinating, and implementing projects within timeline, and scope. They will also effectively monitor and present project updates to relevant stakeholders, clients and project team members.• Working to meet CBE direction & deadline to deliver Check truncation system to all banks before end of year.(to have checks process flow digitalized).• Manager UCS & Active Check Software delivery.• Explore and plan new technology enablers that support banks customization• Manage communication and documentation with the customers.• Develop and manage detailed projects schedules and work plans.• Manage deliverables with vendors and customers.• Monitor progress and make adjustments as needed.• Provide project updates to various stakeholders about strategy, adjustments, and progress.

• Manage marketing planning & yearly business plan.• Set marketing yearly budget & go for IEC approval.• Handle all PM team & assign team members.• Manage corporate discussions & deals on commercial level.• Ensure delivery of the annual marketing/commercial plans in order to secure company objective & targets. • In charge of developing optimum solutions for short and long term offers & promotions that positively affect towards the increase of acquisitions, revenue and market share of services, with the least possible development time & cost.

• Manage to increase business partnership & agreement.• All strategic alliances with external stakeholders.• Manage discussion/deals with CBE, NTRA, Partner Bank, e-Finance, Ministry of Social Solidarity, EBC.• Ensuring maximized ROI on partnerships and increasing the department revenue to achieve our revenue 2020 budget numbers.• Enrich our base with special promotions & communications.

•Coordinate internal resources and third parties/vendors for the flawless execution of projects•Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility•Ensure resource availability and allocation•Develop a detailed project plan to track progress•Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques•Report and escalate to management as needed•Perform risk management to minimize project risks•Works closely with the Orange Money product managers and the business owners to accelerate and facilitate projects completions.•Secure a business case which identifies the cost needed to successfully complete the project and revenues that expected .•Develops a schedule for project completion and keep tracking with the projects executions with Commercial Product manager or Technical Product Manager to guarantee implementations and securing the launch dates.•Sets the new services planning schedule with senior management and other business owners in Orange Money in local & group level.•Executes the animation & marketing plans for the existing and new services according to the project and animation & marketing plan that is shared with other departments including the projects management teams and the technology.•Monitors the progress of Orange Money projects with the assigned Technical Product Manager and makes adjustments required by him as necessary to ensure the successful completion of the project.•Reviews the quality of the work completed with the project manager on a regular basis to ensure that it meets the project standards.•Designs the reporting package and reporting frequency of the new projects and animated services for management.•Ensures that the project deliverables are on time, within budget and at the required level of quality.Evaluates the outcomes of the new services as established during the planning phase

•Direct reporting to after sales manager.Handles customer problems & provide the customers with the highest level of service to achieve the highest satisfaction.•Direct Reports to manager any situation on condition that could jeopardize the safety welfare or integrity of the branch, its employees or customers.•Determines if the inquiry can be handled by the receptionist & satisfy the customer’s reason for calling if possible. Arranges appointments•Takes written message for occupied personnel & notifies them as soon as possible regarding pending messages.•Inspects items brought for repair/services to diagnose the problem, deliver parts/labor requirements & provides estimates of costs to customs & obtain their approval to start the work.•Assists the service advisors in contacting customers whose vehicles have been completed.•Make survey for customers’ satisfaction.•Work on Audi systems of follow up, feedback, customer satisfaction.

•Taking steps to ensure that all laid down procedures and specifications.•Communicate with employees of various departments and inform of the areas of strengths and weaknesses.•Observing employees while at work and suggest corrective action if required.•Suggesting changes to ensure that the work procedures and equipments fall in line with the required specifications and requirements

scheduling meetings and appointments, correspondence, filing, phone calls,Information, dissemination, etc. From Jan 2011 till December 2011.

•Fully understands & adherence to company policies &procedures that generate personal professional credibility & trust.•Handles inbound and outbound calls of the call center & provide the customers with the highest level of service to achieve the highest satisfaction.•Complete & comprehensive understanding of mobinil products & services to provide proper information to customers also fully understand the company policies &procedures. •Respects & applies company vision & values.•Resolves customer's complaints in time & treats them as business opportunities to ensure continuous improvement & development.•Provides relevant feedback to the right channels.