Provide instruction on Public Financial Management and Organizational Theory to graduate students in the MPA@UNC online program. I also serve as a Course Coordinator for the Public Financial Management course.

Responsible for the day-to-day accountabilities related to corporate and departmental strategic planning, program evaluation, and organizational performance management/measurement initiatives within Mecklenburg County government. Lead a highly competent, diverse and award winning team of individuals to collectively assist executive leadership, the Board of County Commissioners and other departmental leaders with their strategic initiatives. Initiatives include, but are not limited to: - identifying and reporting community-wide demographic and economic indicators- conducting community and employee surveys to gauge satisfaction with and awareness of county programs and services- building a state of the art/one of a kind organizational Performance Management System (houses performance data, work plans and strategic plans) and using PowerBI to visualize and dashboard the data housed within the System- conducting strategy meetings with top senior officials - using a top-down and bottom-up approach to developing the fiscal years 2017-2019 and the 2020-2022 Corporate Strategic Business Plans - consulting with 24 departments/agencies on developing 3-year strategic business plans- working with the senior leaders to align identified risks (via the enterprise risk management) to departmental strategic business plans, and- identifying ways to continuously evaluate county programs on efficiency and effectiveness.

Led the County’s efforts in program evaluation, strategic planning, annual surveys and the performance management program all aligned with the Community and Corporate Balanced Scorecard utilized by the County Manager and Board of County Commissioners. Successfully led a team of individuals on the County's annual surveys to include the Employee Climate Survey and Community Survey. Employee survey response rate in FY13 was 81%. The Community Survey response rate in FY13 was statistically representative of Mecklenburg County residents. Recreated the County's Program Review (Evaluation) model so as to bring increased value proposition to customer and stakeholders by identifying ways to enhance effectiveness and efficiency of internal and external service delivery. Led the Diversity Management Metric Advisory Stakeholder group project that resulted in the creation of several refined and new diversity metrics focused on residents/citizens, customers and employees. Developed the Center for Performance Excellence five year plan for Mecklenburg County.

Served as senior enterprise analyst in the planning and evaluation unit; responsible for leading team projects and managing individual special projects. Served as an internal consultant and point-of-contact with departments and functional units; responsible for partnering with senior management and division leaders on organizational development initiatives, strategic analyses, program (service) review, performance measures, survey design and analysis, benchmarking, best practices, and finance/budget. Received the unit’s Making a Difference Award 2009 and 2011, which is for the analyst with the highest overall performance ratings.Projects included:•Employee Climate Survey lead•Real Estate Services Process Map of Design and Construction, and Building Maintenance functions•Exit Interview process redesign•311 and LUESA transition project•Business Tax Unit Process Improvement project•Mystery Shopping project•Business Support Services Agency organizational redesign project•Human Resources consolidation (centralization of services)•Public Service and Information department consolidation (centralization of services)

Provided instruction on Human Relations in Administration to undergraduate students.

Provided instruction to graduate and undergraduate students on Organizational Behavior, Strategic Human Resource Management, Strategic Management, Organizational Leadership and Effective Leadership.

Insight Performance Management Group, LLC (IPMG, LLC) is a full-service performance management consulting company specializing in helping organizational leaders find solutions to their organizational needs through two simple principles: transparency and accountability. Our clients include local governments, non-profits, and small businesses - all with success stories.Bedford County, VACity of Marion, IATown of Chapel Hill, NCEmpowHERment, Inc.Good Friends of Charlotte, NCJack and Jill of America, FoundationValid Eval, Inc.www.insightperformancemgmt.com

Conducted a current state and future state analysis of human capital for the contractor working on a full-scale organizational change project with the Department of Defense.

Served as primary analyst for research and planning in the department. Worked directly with the Chief of Police on the Sergeant and Deputy Chief promotional process to include 360 degree assessments, surveys, and analysis and ranking of results. Served as lead on the 2006 CMPD annual report. Responsible for writing grants for organizational development and improvement projects.

Worked in the Department of Public Works

Worked in the Department of Human Services

Worked in the Department of Human Resources