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Polished customer/client and technical support professional with over 10 years experience providing direct, internal and remote customer/client service, administrative support, troubleshooting and issue resolution. Uses active listening skills to make sure issues are understood to provide the best resolution. Spearheaded project to provide combined billing for sales force mobile devices resulting in a 40% reduction in overall mobile expense. Coordinated travel arrangements for department heads and sales force. Audited expense reports with domestic and international currency. Liaison between the company and telecommunication providers (mobile and PBX systems) to ensure the most cost efficient prices and plans were in place while maintaining harmony between companies. Achieved 99% same day resolution with regard to customer issues. Developed and deployed groupware applications to automate the flow of adding new clients, from potential to live customer. Developed training material and classes for end users of applications. Implemented an after-hours training program for employees who desired to learn more about MS Office as well as basic PC hardware components identification and setup.
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Senior Business AnalystThe Home Depot Sep 2022 - May 2024Atlanta, Ga -
Hrs Operations Business AnalystThe Home Depot Feb 2022 - Sep 2022United States
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Hrs Business CoordinatorThe Home Depot Nov 2017 - Feb 2022Marietta, Ga
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Renovation Support Contractor (Kforce)The Home Depot Mar 2015 - Nov 2017Marietta, Georgia
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Medical Billing Collector IRecruiting Solutions Sep 2014 - Dec 2014Columbia, Sc -
Rural Carrier AssociateUnited States Postal Service Jul 2014 - Dec 2014Elgin, Sc -
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Temporary AssociateAppleone Employment Services Sep 2013 - Mar 2014Lexington, Sc -
Technical Support Tech ICenturylink Jun 2010 - Jul 2013Wilson, Nc -
Technical Support AnalystItron Aug 2004 - Aug 2009Greenwood, Sc (Formerly Actaris) -
It SpecialistActaris Metering Systems Jul 1999 - Aug 2004Greenwood, Sc (Formerly Schlumberger) -
Process SpecialistActaris Metering Systems Oct 1998 - Jul 1999Greenwood, Sc (Formerly Schlumberger)
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Sales SecretarySchlumberger Jul 1996 - Oct 1998Greenwood, Sc -
Sales And Marketing SecetarySchlumberger Mar 1992 - Jul 1996Greenwood, Sc
Monique Barnes Skills
Frequently Asked Questions about Monique Barnes
What is Monique Barnes's role at the current company?
Monique Barnes's current role is Product Support Supervisor at The Home Depot.
What is Monique Barnes's email address?
Monique Barnes's email address is mo****@****pot.com
What is Monique Barnes's direct phone number?
Monique Barnes's direct phone number is +186423*****
What skills is Monique Barnes known for?
Monique Barnes has skills like Team Building, Ms Office 2007 Suite, Total Connect, Help Desk Support, Dl900 Scan, Oracle Db, Nortel Meridian Option 11c Voicemail System Administration, Siemens Soarian, Citrix, Adobe Acrobat, Compass, Typing 65 Wpm.
Not the Monique Barnes you were looking for?
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Monique Barnes
Chief Financial Officer At Prince George County Virginia Public SchoolsSpring Grove, Va1aol.com -
Monique Barnes
Greenville-Spartanburg-Anderson, South Carolina Area2weoneil.com, claycorp.com -
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3pgcps.org, hopewell.k12.va.us, pgs.k12.va.us2 +175736XXXXX
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