Monica Chavez Email & Phone Number

Marina, CA, US

Palo Alto, CA

• Assisted campus partners to provide reports on student data.
• Performed quality assurance for enrollment data. Troubleshoot data and/or system inconsistencies.
• Trained end users on new functionalities and system features in both CRM (Slate) and SIS (Banner). Advised on development of procedures and best practices.
• Provided decision support services to Strategic Enrollment Management.
• Ensured integrity of student data loads (i.e. test scores, prospective student lists, etc.)

• As part of the Enrollment Operations team, lead for processing and completing applications for undergraduate admission for nearly 20,000 domestic and international applicants while maintaining data integrity.
• Oversaw the production and distribution of all domestic undergraduate decision letters and various other correspondence for the Office of Admission.
• Supported, counseled, and advocated for applicants throughout the application process. Managed e-mail and phone queries for timely response.
• Advised newly admitted students on matriculation procedures and policies, such as orientation, registration, deposits, housing, etc.
• Designated School Official (DSO) for both Graduate and Undergraduate International Admissions.
• Guided international applicants on application process via phone and email, including explanation of application documents and I-20 process.

San Francisco, CA

• Responsible for processing and downloading electronic documents and test scores
• Performed weekly cleanup of electronic data submissions.
• Managed email dedicated to applicant inquiries. Analyzed trends in email communications to identify repeat issues.
• Supervised graduate student assistant.
• Coordinated mailing of recruiting materials for admission counselors, ensuring timely delivery.
• Developed and updated training manual for student workers and staff.

San Francisco, CA

• Administered final examinations to up to 50 law students.
• Adhered to university exam guidelines by tracking time, supervising test-takers, problem solving computer issues and collecting all exam materials.

San Francisco, CA

• Implemented online transcript ordering service through National Student Clearinghouse and electronic transcript delivery through Scrip-Safe via student portal.
• Acted as School Certifying Official for Department of Veteran's Affairs benefits.
• Coordinated Records Office website by including table and HTML formatting for increased readability and ease of use.
• Managed transfer credit processes including evaluation of transcripts in adherence to academic regulations and ABA requirements.
• Maintained data quality and consistency for all student records in Datatel Colleague in relation to student profile information, registration, and grading.
• Assisted with exam coordination and preparation of exams for professor review.

San Francisco, CA

• Processed applications for domestic and international graduate students into SIMS-R database.
• Provided graduate advising and problem solving for admissions applicants and continuing students.
• Evaluated graduation applications for compliance with degree requirements.
• Designated School Official for INS/SEVIS purposes. Assisted International Student Specialist with international student advising and I20 production and distribution.

San Francisco, CA

• Managed student verification process and distribution of scholarship checks.
• Assisted Program Officers in identifying qualified applicants for targeted scholarship opportunities.
• Represented organization at various student-oriented events such as transfer fairs and student conferences, disseminating scholarship and general financial aid information.
• Trained and supervised temporary front office staff.
• Managed office supply inventory.
• Processed monetary contributions from corporate and public donors.

Master Of Arts - Ma, International And Multicultural Education

Bachelor Of Arts, Spanish, Sociology

Activities and Societies: Delta Delta Delta