Monica A. Email & Phone Number

Texas, United States

Irving, Texas, United States

• Report into CISO• Head of Infrastructure Architecture, Engineering, and Database Operations teams• Managed Infrastructure Services, including: Datacenter, Compute/Backup/Storage, Network, End-User Compute/Mobility, Database, Microsoft Services/M365, Audio/Visual, Voice/Telecom, and some security services• Drove infrastructure security and tech debt reduction initiatives that contributed to NMG being named as Forbes #9 most cybersecure companies

Plano, Texas, United States

• Report into VP of Technology Shared Services• Lead Network Architecture, Engineering, and T3 Operations• Manage $7M capital expenses, $13M in telecom expenses, and $5M in support contracts• Rolled out SD-WAN for 37 sites globally and in the cloud, saving $3.4M in circuit costs annually• Performed contract reviews, saving $700k annually• Reduced network complexity by eliminating unnecessary technologies, saving $550k in annual support costs as well as $2.8M in regular refreshes• Streamlined internal processes leading to a 33% reduction in major incidents and increased productivity via automation• Delivered cloud connectivity to providers such as AWS, GCP, Azure, and Oracle via direct connections, VPN, and Cloud Exchange Providers• Manage Network Services, including: Global Network, Cloud Connectivity, NAP/NAC, Load Balancer, WAN Optimization, DNS, NTP, IP Address Management, VPN, and WiFi

Plano, Texas, United States

• Acting lead, mentor, and escalation resource for ~ 20 T3 and 8 T2 GOC engineers globally • Design/Implement/Manage global network and security infrastructures in approximately 8 major datacenters, 8 smaller datacenters, and 60 office environments, supporting over 3000 network infrastructure devices• Lead and managed WAN/LAN design and implementation for countless IT projects, including: Datacenter closures and migrations, Intel Integration (Global ReIP) and Divestiture, DMVPN, DDoS Protection, and Cloud Projects, including: TrueKey, Hadoop, AWS, Azure, Active/Active WAN, and VMware NSX• Collaborate with architecture, and other teams, to create network standards and designs for our global infrastructure in a multitude of environments, including: AWS, PCI, Consumer, Lab/Engineering, Office, Cloud, SaaS, SOHO, and Remote Office

Richardson, Tx

• Onsite managed services at Cisco Systems, working on datacenter implementations• Completed the datacenter migration project, where our team migrated 3 major datacenters to Texas• Work with the following: Cisco Switches (3900, 4900, and 6500 series), Nexus (1000, 2000, 5000, and 7000 series), NAM, ACE, GSS, vCenter, DNS, DHCP• Completed the BGP migration project, where BGP triggers for black-holing were migrated • Completed the IPv6 implementation for IPv6 World Week project• Work on the N1k project, where I am responsible for deploying N1ks and Nexus 1010 solutions• Work with design team to optimize standards related to new Cisco technologies

• Primary and senior Network/Telecom/Security Engineer for the company’s enterprise and datacenter networks• Lead and managed a team of contractors, professional services resources, and 6 engineering resources• Managed $2M-$10M capital budget and $4M-$5M operating budget annually for the network• Negotiated vendor contracts for $1.5M refresh of national network infrastructure• Planned, managed, and lead projects using cost saving strategies to stay within given budgets, while delivering within necessary timeframes for the business• Backup Systems Engineer and Administrator, working with VM, SAN, DNS, Radius, DHCP, AD, Tape Backups, and Exchange• Brought 350+ network devices up to industry best standards and practices through OS upgrades and configuration updates, also including complete QoS and centralized wireless designs and implementation

On-Site LAN/WAN Consultant for AT&T at AH Belo · Perform on-site and some off-site support including: cable testing/patching, switch upgrades, hardware replacements, OS configuration, trouble ticket resolution, and network solution planning/deployment, among other tasks· Work with Platforms including: Cisco (Routers, WAN Accelerators, and Switches (IOS and CatOS)), Aruba Wireless Controllers and Access Points· Configure/maintain routers, switches, and circuits while abiding by the company’s change control process. · Create VBScripts to hasten large scale implementations· Configuration/troubleshooting included: Multicast, HSRP, Etherchannel, BGP/OSPF, STP, QoS, Port Security, Access Lists, Load Balancing, Route Filtering, etc…

NOC Tier 2 Engineer · Work in the Network Operations Center (NOC) as an escalation and training resource for Tier 1 Analysts· Use the various routing protocols such as BGP, OSPF, EIGRP, RIP, and static connections on equipment from vendors like: Cisco, Alcatel, Juniper, Overture, Extreme, and Nortel· Perform full end-to-end troubleshooting through the Masergy network to the customer’s CPE· Configure and maintain networking equipment including: Cisco, Alcatel, Juniper, Nortel, Extreme, and Overture· Work with customers to create customized solutions over public and private connections including: Multihoming, AS-Path Prepends, HSRP, QoS, Route Maps, Route Redistribution, Communities, Route Leaking, etc…NOC Network Analyst· Received and responded to network alarms in NETCOOL and other in-house monitoring systems · Fully documented problem outages and resolutions in various ticketing systems· Work with carriers, customers, and equipment vendors to ensure timely resolution of outages

· Worked in the Network Operations Center (NOC) on the IP Backbone Team· Responded to network alarms on Cisco, Juniper, and Redback equipment with circuits up to OC-128· Performed network troubleshooting and maintenance in an ISP environment

Service Procurement Coordinator – Sabre team · Processed circuit orders and acted as a liaison between vendors, telephone companies, and customers · Ensured proper installation of access and backbone equipment through the Equant network to the CPE Network Engineer · NOC technician: Managed outages on Access, Wideband, and Backbone portions of the network. · Performed troubleshooting and problem isolation on X.25 and Frame Relay connections.

· Supported POS hardware and software on 10BASET and 10BASE2 networks using Unix, NT, and DOS platforms

· Provided technical support to helpdesk technicians and customers· Answered incoming calls and worked to resolve customer connectivity problems

Executive Master Of Business Administration, Pass

Bachelor Of Science In Biology, Pre-Med/Psychology

· Graduated Cum Laude Honors