- In charge of the client onboarding experience. Ensuring users feel engaged and find value in our service from the moment they enter the system throughout their journey in development as clients.- Arranging and launching training programs, ensuring cross-platform alignment (HubSpot, Zoom, Calendars, and Sandler Online (our online learning platform).- Ensuring ultimate client success and satisfaction with all services provided.- Developed new strategies for client retainment and engagement. - Constantly updating processes and systems (workflows) to ensure client happiness.- Liaison between clients and the company.- Internal and external reporting to ensure client success and demonstrate impact.- Generating and sending customer satisfaction surveys to determine NPS (Net-Promoter Score), feedback, and client sentiment.Some highlights:- 2021 Awards: 2nd Place in Client Engagement Out of All Sandler Offices- Increased Sandler Online's client engagement by building 10+ engagement workflows for client journeys.- Increased all programs' attendance by 30% in the first year by arranging the team's calendar and developing systems for email and text reminders.- Successful client Holiday gifting in 2020 and 2021 through eclectic vendor selection and relationship management throughout the project.- Delivered 100+ successful onboarding sessions with individual clients and groups to add initial value and ensure adoption throughout the clients' programs.

- Increased Sandler trainers' network engagement by 100% and connections by 50% through personal LinkedIn account management for various Sandler Training offices.- Generated over 700 leads for various Sandler Training offices through strategies and implementation of paid advertising campaigns.- Developed exceptional relationships with clients and delivered excellent customer service in a timely manner.- Increased monthly content generation by 200% for various Sandler Training offices.- Designed and developed strategic segmented email campaigns for lead development for various Sandler offices with different purposes and goals.- Pioneered and presented marketing reports that measured the success and performance of social media and lead development strategies.

- Increased Organic Audience by 778% and boosted Engagement by 2,259% in LinkedIn, Instagram, and Facebook Business Pages within two years through strategies focused on the creation of relevant and consistent content for the Absolute Sales Development office.- Designed, built and maintained our social media presence.- Planned and developed advertising campaigns.- Produced marketing materials such as videos and mailers (writing copy and formatting content)- Ran on daily administrative tasks to ensure the functionality and coordination of our department.

• Create and organize activities for the student body • Facilitate workshops for career development presented by local professionals• Participate and volunteer in activities for the community• Promote involvement in the business community

• Promote Dual Degree Summer Program at local Dominican High Schools and provide information to prospects and parents• Aid students throughout Application and Enrollment process • Assist the International Students Office at PUCMM with internal operations • Assist with the planning and logistics of Student Orientation at Tompkins Cortland Community College, and aid students throughout their adaptation process• Attend and assist in the organization of all student life activities