Monica Ariola Email & Phone Number

• Develop enhancements to Operational Risk Management’s use of Issues and Opportunities (IOPs), which identify/prioritize risks and track mitigation progress• Produce and deliver monthly Issues and Opportunities (IOPs) reporting for Risk and Compliance Senior Leadership Team• Perform risk materiality assessments to drive root cause analysis and assist in identifying potential mitigation strategies to estimate the potential financial consequences of an occurring loss• Develop and implement controls and cost-effective approaches to minimize the organization's risks• Assess and communicate information regarding business risks with functions across the organizations• Build partnerships between business areas to develop solutions for identified issues• Work closely with Regulatory Compliance on issues that impact compliance• Led six regulatory and compliance workgroups which included Directors and AVPs for Employer Group Medical Exit• Document ongoing plans to accomplish regulatory compliance tasks that need to continue post run out to maintain compliance with regulatory entities

• Defined and measured standard processes leveraging lean concepts, quantitative analysis and tools • Identified, developed, and presented process improvement opportunities and recommendations to leadership• Managed cross-functional process change implementations • Analyzed business needs and delivered effective technical solutions• Experienced in relationship building skills necessary to effectively lead teams and deliver results • Lead for several projects which identified significate savings opportunities: o MMO (Market Medical Officers) Affordability - $10Mo Return ID Cards - $310Ko H1 Reporting Automation - $81K

• Account Administrator for Adobe Sign (formally EchoSign). On-boarded over 1000 users Enterprise wide which included continual education and technical support of the tool• Served as the primary liaison between vendors and Humana teams, building relationships with internal business, IT leaders and external technology vendors to bring value to the organization• Served as the EPVS CRM Administrator for Salesforce. Instrumental in merging two areas of business into one Procurement Intake within Salesforce, building out workflows, training staff and documenting instructions for reference• Enterprise Procurement Vendor Services Administrator for Contract Logix, a contract repository tool• Conducted formal Quarterly Business Reviews with top Tier IT Vendors, reviewing KPI’s, vendor’s performance, the financial impact of purchases and product/service pricing structures• Managed incoming projects for IT vendor selection, demos, and contract negotiation

• Responsible for providing technology spend reports to Leadership of various business areas • Analyzed vendor spend trending reports for savings opportunities• Provided vendor spend data for Quarterly Business Reviews to enable data driven business decision making• Collaborated with Information Technology Leadership to develop Vendor Tiering and KPI’s for vendors, evaluate and report on high value vendors based on those Tiers and KPI’s• Supported IT and Procurement during vendor negotiations, renegotiations, issue resolution & escalation, cancellations, and modifications• Managed Vendor Renewal life-cycle process, communications and metrics reporting and work with other areas of IT to ensure closed loop process are in place.