Monica Barber

Monica Barber Email and Phone Number

Application Support Engineer @ ibml
Monica Barber's Location
Springville, Alabama, United States, United States
Monica Barber's Contact Details

Monica Barber phone numbers

About Monica Barber

I am an application support specialist experienced in providing technical support and human support to end users and customers to ensure that proprietary applications function smoothly and securely, and that they meet business needs. My responsibilities are to identify and resolve bugs and defects, apply software updates, and help users understand how to use the application. I have strong communication skills, problem-solving abilities, and have supported various types of software throughout my career. Using my learned skills as an application support specialist I have also been an applications consultant where I analyzed the client's needs, implemented, trained, created documentation, and provided support during the entire implementation process until go-live and beyond.

Monica Barber's Current Company Details
ibml

Ibml

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Application Support Engineer
Monica Barber Work Experience Details
  • Ibml
    Software Support Engineer
    Ibml May 2023 - Present
    Birmingham, Al, Us
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  • Command Alkon
    Application Consultant
    Command Alkon Jan 2014 - May 2023
    Birmingham, Al, Us
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  • Command Alkon
    Senior Software Support Specialist
    Command Alkon Nov 2019 - Jan 2022
    Birmingham, Al, Us
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  • Command Alkon
    Commandqc Coach/ Application Support Consultant
    Command Alkon Feb 2019 - Jan 2022
    Birmingham, Al, Us
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  • Command Alkon
    Application Support Consultant
    Command Alkon 2014 - Nov 2019
    Birmingham, Al, Us
    Provide tier 2 support to customers via telephone and email. Diagnose and resolve complex technical and product functionality issues related to the Command Series suite of applications using SQL Server or Oracle database. Test and reproduce issues to determine the cause of the problem, and document any software deficiencies in case notes to provide to the development department. Work with customer and internal personnel on performing and supporting customer upgrades. Maintain relationships and open lines of communication with Technical Account Managers, Product Development, and other Service departments.
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  • Successehs
    Interoperability Software Support Specialist
    Successehs Jan 2011 - Jan 2014
    Birmingham, Al, Us
    Provided support to clients via phone and e-mail for all aspects of the Bi-directional HL7 Standard Lab Interface for QUEST, LabCorp and custom interfaces using tools such as SQLPLUS and SQL navigator. This includes trouble shooting, testing, and duplicating complex software and technical issues with the interfaces which also includes communication issues for ASP and Practice Hosted clients. Also implemented, trained and support clients using eRx, ChartCapture, Midmark interfaces.
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  • Cerner Corporation
    Client Support Analyst
    Cerner Corporation Jul 2002 - Dec 2008
    Kansas City, Missouri, Us
    Provided software support via phone and e-mail for medical practices that useEMR and Medical Practice Management solution. Includes, problem reporting, trackingissues, EDI support for HIPAA compliance, transmissions of claims, exclusions, rejections, and denials for insurance carriers, training, installation and implementation of HIPAA software. Support HL7 interface between Specialty EMR (MediNotes) and Practice Management Solutions including PROMED, Specialty PM, PRISM, and WISDOM.
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Monica Barber Skills

Hl7 Technical Support Emr Software Documentation Software Implementation Healthcare Information Technology Troubleshooting Process Improvement Ehr Interoperability Integration Sql Microsoft Sql Server Active Directory Information Technology Databases Sharepoint System Administration Windows Server Hipaa Health Information Exchange Visio

Monica Barber Education Details

  • Jefferson State Community College
    Jefferson State Community College
    Computer Science
  • University Of Alabama At Birmingham
    University Of Alabama At Birmingham

Frequently Asked Questions about Monica Barber

What company does Monica Barber work for?

Monica Barber works for Ibml

What is Monica Barber's role at the current company?

Monica Barber's current role is Application Support Engineer.

What is Monica Barber's email address?

Monica Barber's email address is mo****@****ail.com

What is Monica Barber's direct phone number?

Monica Barber's direct phone number is +180062*****

What schools did Monica Barber attend?

Monica Barber attended Jefferson State Community College, University Of Alabama At Birmingham.

What skills is Monica Barber known for?

Monica Barber has skills like Hl7, Technical Support, Emr, Software Documentation, Software Implementation, Healthcare Information Technology, Troubleshooting, Process Improvement, Ehr, Interoperability, Integration, Sql.

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