Monica Bartels Email & Phone Number

Remote

* Conducted data analysis and delivered accurate information in response to customer inquiries, enhancing customer satisfaction.* Processed customer orders to ensure optimal service, addressing their specific needs and requirements.* Managed customer data, ensuring regular updates and accuracy for effective record-keeping.* Provided technical support and troubleshooting assistance, collaborating with colleagues to enhance overall customer experience.

Austin, Texas, United States

* Manage end-to-end operations of a photography business specializing in family, maternity, and children's portraits in the Austin area.* Oversee customer service, booking, and social media activities to enhance client engagement and satisfaction.* Perform bookkeeping tasks to ensure accurate financial records and maintain the business's financial health.* Provide photography and editing services, showcasing expertise in diverse genres to meet client needs and expectations.

Austin, Texas, United States

* Delivered account information and executed customer-requested edits as a Customer Service Agent.* Provided technical support, resolving device issues, and managing replacement processes.* Ensured accurate customer data collection and maintained up-to-date records.* Collaborated with T2 to enhance the customer experience, creating a template for streamlined information processing and improving interdepartmental communication.

* Promoted from full-time cashier to Lead Cashier within six months, demonstrating exceptional performance and leadership qualities.* Orchestrated efficient front-end operations by managing weekly schedules, cashier drawers, and facilitating seamless communication with the vault for money transactions.* Spearheaded comprehensive responsibilities encompassing customer service, inventory management, stocking, team support for other departments, and overseeing opening/closing procedures to ensure a well-maintained and organized store environment.

Education record

Education record