Monica Bowers Email and Phone Number

- Act as Liaison between provider and specialty pharmacy operations to facilitate smooth patient care for Auto Immune, GI, MS and HCV patients in Connecticut, Maine, Metro Detroit, Massachusetts, New Hampshire, Vermont, New York and Rhode Island.- Work in coordination with an outside sales partner to support and grow key customer relationships who prescribe biologics.

• Responsible for ensuring daily duties are completed by patient care coordinators and order entry team members.• Hold one-on-ones with team members to address highlights, as well as areas of concern regarding monthly performance.• Complete call monitoring and live monitoring to ensure Diplomat is providing excellent patient care. • Assist team members with any questions or concerns they may have throughout each work day.• Participate in weekly meetings with upper management to address concerns and any ideas for improvement to daily processes.• Compile reports for management daily to address operational needs and shifts.• Created a Medicare B Error tracker so that leadership could address auditable errors with their team members through out the company. • As part of addressing errors, I teach a Medicare B course one time monthly or as needed to those new to Medicare B or those making repeat errors.• Created extensive training guides for Medicare B

Completed a 120-hour externship, which provided direct hands-on experience in a healthcare setting while performing a variety of business functions and job shadowing of upper management.• Provided extensive and confidential data entry of pertinent client information into healthcare databases, MS Excel, and MS Access• Used Morrisey credentialing software to efficiently screen practitioners for healthcare networks• Increased the efficiency of physician credentialing by maintaining and organizing a more streamlined filing system• Worked on the ICD-10 Readiness Assessment Program by calling and logging auto carrier readiness information to ensure correct ICD-10 coding implementation • Used Microsoft Access to mail merge labels and letters to physicians welcoming or terminating them from a healthcare network

• Managed an office of 20 employees by delegating duties, evaluating employee performance, and resolving employee issues and concerns• Provided training and professional development to staff members and ensured they were adequately skilled in performing job requirements• Created and frequently reviewed office and sales associates’ budgets to ensure company was in a good standing to meet and/or exceed financial goals• Created and implemented processes and procedures to maintain a smooth functioning office environment • Coordinated and participated in office meetings including creating agendas, inviting participants, taking meeting minutes, and distributing minutes and documentation• Advertised/promoted organization through creative marketing efforts• Performed administrative functions including scheduling appointments, data entry, maintaining inventory, and ordering office supplies • Communicated effectively with clients, vendors, and other key business associates• Oversaw the hiring process including posting job opportunities, reviewing resumes for required skills, and scheduling and conducting interviews